Customer Support Engineer

Quality Engineer / Customer Quality Engineer / Product Support Engineer required to join a global engineering manufacturer.

The successful Quality Engineer / Customer Quality Engineer / Product Support Engineer will be site based near Munich managing technical inquiries for specific compressed air products and spare parts solve customer complaints support international customers with compressor-related issues drive product quality improvements assist with aftermarket activities and develop towards leading the Customer Support team within 18 months.

The Quality Engineer / Customer Quality Engineer / Product Support Engineer will ideally have a mechanical engineering background with strong compressed air or related industrial product knowledge gained through hands-on or technical experience and the potential to progress longer term into a Quality Manager position.

Compressor Service Engineers looking to progress in to a technical support role are encouraged to apply.

Package:

• Depending on experience
• Company Benefits
• Pension
• Career progression

Quality Engineer / Customer Quality Engineer / Product Support Engineer Role

• Manage customer complaints and technical claims across screw compressors and compressed air products.
• Provide technical support on screw compressor applications selection and product issues.
• Support quality improvements and work with manufacturing to prevent recurring issues.
• Support spare parts and aftermarket activity for compressor products.
• Deliver customer training and progress towards leading Customer Support and Quality.
• Site based near Pullach daily.

Quality Engineer / Customer Quality Engineer / Product Support Engineer Requirements

• Mechanical or industrial engineering qualification is advantageous.
• Experience as a Quality Engineer Technical Support Engineer Product Engineer Applications Engineer Sales Support Engineer or similar within the compressed air industry ideally.
• Strong knowledge of screw compressors or compressed air systems is desirable.
• Experience in quality technical support service applications or aftermarket engineering.
• Good German and English communication skills.
• Compressor Service Engineer looking to progress in to a technical support role would be a plus.
• Able to commute daily to the site near Pullach.