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Customer Success Specialist (mfd) France
Job Location:
Monthly Salary:
Posted:
29 September 2026 (4 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Why should you join
DocuWare stands for globally distributed international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries In that case we are happy to welcome you to the team.
Your Responsibilities
As a Customer Success Specialist France (m/f/d) you play a key role in creating positive customer experiences and building long-term relationships with our customers in France. Through proactive engagement trusted guidance and a customer-first mindset you help maximize customer satisfaction strengthen retention and support the continued success of our customers with DocuWare.
Your responsibilities will include:
Your responsibilities will include:
- You proactively engage with customers throughout their lifecycle building strong relationships and ensuring a positive customer experience.
- You conduct onboarding and welcome calls helping new customers get started and making them aware of available resources and support offerings.
- You perform regular health check calls to understand customer satisfaction identify potential risks and uncover opportunities to increase customer success.
- You reach out to customers and partners through various communication channels to gather feedback address concerns and strengthen engagement.
- You achieve defined outreach and activity targets while maintaining a high standard of customer care.
- You handle customer inquiries professionally and ensure concerns are addressed in a timely and effective manner.
- You coordinate customer issues with the appropriate internal teams and follow through to support successful resolution.
- You support re-engagement initiatives for customers with declining product usage and encourage successful adoption of DocuWare solutions.
- You collect and share customer feedback insights and enhancement suggestions to help improve our products and services.
- You identify potential customer success stories references and advocacy opportunities that support sales and marketing activities.
What you need to succeed
- You hold a bachelors degree or a comparable qualification ideally in Business Communications or a related field.
- You have several years of experience in Customer Success Account Management Customer Service or a similar customer-facing role.
- You communicate confidently and professionally in both French and English with excellent written and verbal communication skills.
- You build trust easily and enjoy creating positive experiences for customers and partners.
- You communicate professionally confidently and with empathy even in challenging situations.
- You are organized detail-oriented and able to manage multiple tasks and priorities effectively.
- You take ownership of your work while also thriving in a collaborative team environment.
- You enjoy working across departments and building strong relationships with colleagues from different functions.
What we can offer
There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team you will benefit from many advantages:
As part of the DocuWare team you will benefit from many advantages:
- Globally distributedinternational teams: You will find our teams working in Germering New York Sofia or other worldwide locations.
- Flexible work location and hours: You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours.
- Individual support: After an intensive induction you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
- Well-earned rest: 35 vacation days per year sport offerings massages a football table and a relaxing lounge area.
- Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
- Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
- Free Tuesday Lunch: Every Tuesday enjoy a complimentary and varied lunch.
- Good accessibility: Choose how you would like to come to the office with a leased e-bike by train or via highways A96/A99 (you can charge your e-car on site for free).
- Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
- Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
- Planning for your future: DocuWare subsidizes your company pension plan!
- We offer a stable job with a well established and growing company.
- Unique benefits:Choose one of three great options (Bonago E-Gym or subsidized Deutschlandticket) to suit your needs.
- We only use the latest technologies - find out more onStackshare.
- Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
- Family First: Preferential registration in our selected daycare center in Germering (no guarantee).
- Buddy Program: Youll be paired with a buddy who will support you during your onboarding and offer valuable tips.
Your hiring partner
Anja Krieling
Recruiting Specialist & Employer Branding
Recruiting Specialist & Employer Branding
About us
DocuWare stands for globally distributed international teams flat hierarchies and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life.
Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries Then join our team!
Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries Then join our team!
Required Experience:
IC
About Company
DocuWare offers document management and workflow automation software to companies from various industries. With it, any business documents can be digitized, archived in an audit-proof manner, and processed in order to optimize companies' core processes. Customers have trusted DocuWare ... View more
