Customer Success Manager

Overall Accountability

As a Customer Success Manager (CSM) atGuardsix youare responsible forretention adoption and expansion within Recognized Revenuethrough a focused set of high-value resellers and MSSPs and their End Customers.

You will ensure that partners and their customers realize measurable value fromGuardsixsolutions by drivingsolution adoption service maturity and long-term engagement.

You will work closely with partners in apost-sales partner-centric model supporting them in delivering and scaling their cybersecurity services based onGuardsixofferings.

You will positionGuardsixas astrategic cybersecurity partnerby enabling partners to successfullyoperate expand andoptimizetheir service offerings and by aligning solutions to evolving customer needs.

Key Responsibilities

• Drive retention andaccount basedgrowth within your assigned portfolio of partners and their customers

• Ensure successful onboarding and continuous enablement of partners and their customers

• Execute the renewal and up-sell opportunity lifecycle

• Monitor partner and customer healthidentifyrisks early and proactively drive mitigation actions

• Conduct regular business reviews (QBRs) with partners to review performance KPIs and growth opportunities

• Act as a trusted advisor to partners and key stakeholders (including CISOs IT leaders and executives)

• Provide ongoing enablement including best practices use cases and operational guidance

• Collaborate with partners to improve service delivery quality and customer satisfaction

• Maintainaccuratedata on partner health adoption metrics and account status

• Provide structured feedback from partners and customers to internal teams (product program sales)

Competencies & Requirements

• Strong experience in Customer Success Account Management or Partner Success in a B2B environment

• Experience working with partner ecosystems (MSSPs MSPs resellers)

• Strong focus onretention adoption and customer lifetime value

• Ability toidentifygrowth opportunities within existing accounts

• Excellent relationship-building and stakeholder management skills

• Structured and data-driven approach to managing customer and partner success

• Solid understanding of cybersecurity and/or software solutions

• Ability to engage both technical and business stakeholders

• Strong problem-solving mindset with proactive risk management

• Willingness to travel across the region and occasionally within Europe

Professional & Technical Skills

• Strongproficiencywith CRM and Customer Success tools (e.g. Salesforce Gainsight)

• Experience tracking adoption metrics health scores and success KPIs

• Ability to translate technical capabilities into business value for partners and customers

• Experience supporting service delivery and operational excellence in partner environments

Leadership & Collaboration

• Collaborate closely with partners and internal teams (sales presales marketing product program management)

• Act as a key coordination point between partners end customers andGuardsixin the post-sales phase

• Support RSMs inidentifyingand executing expansion opportunities

• Influence both internal and external stakeholders to drive long-term partner success

Experience & Background

• 512 years of experience in Customer Success Account Management or cybersecurity/SaaS environments

• Proven success in managing and growing existing accounts or partner portfolios

• Experience working with MSSPs or managed service environments is highly preferred

• Strongtrack recordin driving retention adoption and expansion

• Experience managing complex multi-stakeholder environments

• Fluent in English (written and spoken)

Why you would love working at Guardsix:

Wereon a growth journey and we offer a challenging and exciting international work environment on thecutting edgeof cybersecurity technology. We strive to deliver outstanding results in a positive collaborative and inclusive atmosphere with great opportunities for personal growth and development.

At the heart of everything we doareour values: CollaborationPassionand Impact. These values are not just words but our way of living. By design we push to create a culture that is dynamic positive and contagious. Where each person can show up as their true self knowing they are valued heard and respected.

Here at Guardsix you wont just be solving technical problems but as a part of our diverse and passionate global team youll be joining a company dedicated to shaping the future of cybersecurity solutions.

Get to know Guardsix:

Headquartered in Copenhagen Denmark with offices across Europe the USA and Asia Guardsix is a multinational and multicultural cybersecurity company. Guardsix safeguards society in a digital world by helping customers and Managed Security Service Providers (MSSPs) detect cyberattacks. Combining reliable technology with a deep understanding of cybersecurity challenges we make security operations easier giving organizations the freedom to progress.

Were on a mission. We want to detect every cyberattack. Its a bold mission. Some might even say it cannot be done. Were aiming to prove otherwise. Guardsixs SIEM and NDR technologies improve visibility and give a multi-layered approach to cybersecurity that helps customers and MSSPs navigate the complex threat landscape.

Ready to apply

We are interviewing candidates on an ongoing basis so click Apply for This Joband we will get back to you directly.

If you have any questions about this position please send an email to the People and Culture Team at

Required Experience:

Manager