Customer Success Manager German Speaking

Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team they autonomously and scalably manage procurement and finance processes from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%. The AI workers operate directly within the companys existing systems.

As our Customer Success Manager you will be the trusted point of contact for our enterprise customers post-rollout ensuring they get maximum value from Nooxits AI workers and experience seamless day-to-day support.

• Customer Adoption & Support: Own customer relationship proactively driving product adoption and resolving issues and questions quickly and reliably.
• Customer Health Monitoring: Track adoption metrics and engagement across enterprise accounts identifying risks early and keeping customers on track toward their process automation goals.
• Feedback Loop to Product: Serve as the voice of the customer internally channelling recurring issues feature requests and adoption blockers directly into the product roadmap.
• Stakeholder Management: Build strong relationships with customer-side project leads finance teams and IT stakeholders across our DACH customer base.

• Experience: 2 years of experience in Customer Success Account Management or a similar customer-facing role in a B2B SaaS environment.
• Domain Familiarity: Some exposure to finance procurement or ERP-adjacent workflows is a strong advantage as our customers operate in complex enterprise environments.
• Communication: Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders keep customers engaged and turn frustration into confidence.
• Language & Location: Must be based in or willing to relocate to Berlin. Fluency in both English and German is required to work closely with our DACH customer base.

• At Nooxit you can build something new and make a difference with like-minded people.
• You can expect a young dynamic team of employees and freelancers and an appreciative and great atmosphere.
• Hybrid setup with our office in Berlin
• Competitive salary
• Hardware of your choice

Are you interested

Then apply right now by sending your CV. A cover letter is not necessary.

If you have any questions please contact us or just give us a call!