Customer Solutions Manager (Migrations), Germany Public Sector

Help shape the future of Germanys public sector by bringing the power of the cloud to organisations that serve millions of citizens. Join AWS as a Customer Solutions Manager and turn ambitious government education healthcare and not-for-profit missions into real services running on the cloud.

Youll be the trusted advisor who guides public sector customers once they start their cloud journey from first migration to full-scale transformation and then to innovation through generative AI. This isnt a behind-the-screen role: youll sit alongside customer leaders and project teams earn their trust drive programs forward and help them solve problems that genuinely matter to the people they serve.

What makes this role different You own the how. While others focus on selling or building you make sure the customer actually realises the value of the cloud. Your job is accelerating adoption growing public sector and partner teams cloud skills and putting the governance in place to scale with confidence.

Youll love it here if youre curious motivated by customer outcomes and energised by variety. One day youre mapping a migration strategy; the next youre coaching a team through their first steps in the cloud. Well back you with an inclusive culture real work/life harmony and the room to grow your career.

At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. We love people who innovate use data to make decisions and can express themselves thoughtfully. This position requires at least 25% travel within Germany dependent on customer demand.

Key job responsibilities
- Guide customers through the full cloud lifecycle identifying their outcomes and accelerating the value they realise from AWS services by using the right partner solutions generative AI and proven best practices.
- Work backwards from each customers mission to define opportunities and understand the business and technical risks tied to their cloud journey including migrations modernisation data analytics and digital innovation.
- Create manage and deliver migrations to the cloud navigating risks and roadblocks and keeping momentum in a changing environment.
- Partner with technical stakeholders and cross-functional pre- and post-sales teams to align on and deliver cloud adoption and migration strategies with and on behalf of your customer.
- Help customers build organisational readiness at the right time cloud fluency and hands-on skills through skills programmes accelerators and training partners.
- Help establish and mature the operating models and governance structures customers need to scale and sustain success.
- Act as the voice of the customer inside AWS sharing their needs with our leadership service and engineering teams.
- Capture what works and turn it into reusable assets that raise the bar for how we serve customers everywhere.

A day in the life
Your focus is customers getting the real lasting value in the cloud that they need for their outcomes and you spend your day making that happen. Youll balance your time between customers partners and internal AWS teams: one moment facilitating a strategy session with a customers leadership to align their cloud roadmap with their mission the next working through a migration plan or coaching a team building their cloud skills for the first time. Youll navigate risks unblock projects and keep transformation moving. Beyond the day-to-day youll share what you learn so colleagues across AWS can serve their customers better.

About the team
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Our public sector team is driven by a simple belief: the organisations that serve citizens deserve world-class technology and guidance to deliver on their missions. We dive deep to understand each customers goals bring clarity to complexity and celebrate the diverse perspectives that make our solutions stronger. Were curious customer obsessed and proud of the difference our work can make.

- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience working in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in English and German writing and editing with a strong command of grammar punctuation and style

- AWS or other cloud certification
- Experience implementing cloud services including migrations and modernization projects or equivalent
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- PMP or SCRUM/Agile SAFe certification
- Experience coordinating between project teams and customers to meet unique customer requirements
- Experience in the public sector

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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