Customer Service Representative (mwd)

CustomerService Representative

Make animpact with Laerdal!

Make a difference with Laerdalwhere immersive technology transforms healthcare quality and education acrossthe globe. With over 2200 colleagues join a team where collaboration andengagement are prioritized in helping save one million more lives every yearby 2030.

About the role

NB all applicants for this position needs to have native German language skills.

We are looking for a CustomerService Representative for our team located in Puchheim. On this positionyou are responsible for the order fulfilment and support of our customers.

We are a strongcustomer service team with a high focus on delivering a great customer expertise teamwork and genuine dedication we make a valuablecontribution every day to our mission of Helping Save Lives.
We are looking tostrengthen our customer service team based at our offices in Puchheim is a full-time permanent position (40 hours/week).

Keyresponsibilities include:

• You provide high quality support and service to Laerdal customers and distributors ensuring high customer satisfaction across customer interactions.
• You are responsible for the entry processing and invoicing of customer orders working together closely with the Sales Logistics and Finance departments
• Youcommunicate with our customers via email telephone and chat
• Youadvise customers on consumables and prepare quotes
• Youhandle the timely processing of complaints and sales returns
• Youassist customers with onboarding and the use of our web shop and digitalself-service solutions
• Youcontribute with ideas for the continuous improvement of our services
• Youwork with customers from the DACH region and relevant distributors across EMEA
  

What we are looking for
This position is ideal if you are looking for amore challenging rewarding and varied role within customer service..

Preferred qualifications:

• You have completed a commercialapprenticeship or degree and possess min. 3 years of experience within thecustomer service department and order processing.
• Initial experience in the exportsector is an advantage.
• You are motivated by a diverse rangeof tasks in a dynamic environment and prefer this to purely routine work.
• You work independently and in astructured way maintaining high quality standards.
• You have a keen sense of customerneeds and possess strong communication skills both over the phone and viaemail.
• You maintain an overview in complexsituations adopt a solution-oriented approach and always act with the goal ofensuring high customer satisfaction.
• You have excellent German andEnglish skills; French is a plus but not a requirement.
• Team spirit dedication and anopen communicative nature round out your profile.
  
  

What we offer:

• Permanent contract with 30 days of annual vacation
• An interesting and important job contributing to our missionto help save lives
• Flexible work time with the possibility of working from home 2 days per week
• Pluxee vouchers
• A fun environment with a great team
• Flat organizsation structure
• Pension scheme
• Private complementary insurance
• JobRad

For more informationabout the position contact Stefanie Hamberger ().
To apply for the role please send us your CV and application letter through ourapplication portal by 31.08.26.

We look forward to hearing from you!

Required Experience:

Unclear Seniority