Customer Service Operations Intern Germany
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Job Summary
We are looking for a motivated and detail-oriented intern to join our Service Operations team - a team that sits right at the heart of what makes our customer experience tick. From keeping repair processes on track to making sure invoices flow smoothly through our systems you will be doing real meaningful work from day one. Curious what that looks like in practice Here we go:
- You will review process and verify invoices related to logistics warehousing procurement warranty repair services and other operational services - and submit them into our financial system for smooth payment processing.
- You will coordinate paid repair services end-to-end from preparing quotations to tracking progress and keeping all parties aligned.
- You will act as a communication bridge between customers Hotline Engineers the repair center warehouse teams and logistics partners throughout the entire repair journey.
- You will help ensure that every customer stays informed and that no repair case falls through the cracks - because in our team follow-through is everything.
- You will support the team with reporting data tracking and process documentation to keep our operations sharp and transparent.
- You will have the opportunity to contribute to automation initiatives using Python and Selenium helping us work smarter and faster.
- You are currently enrolled in a degree program in Business Administration Engineering Supply Chain or a related field - and you are ready to bring your A-game to a fast-paced international environment.
- Your English skills are strong both in writing and speaking (C1 level or above); German language skills are a welcome plus (B2 or above).
- You are someone who takes ownership - you can work independently juggle multiple tasks at once and still deliver quality results.
- You have solid analytical skills and a structured way of thinking - whether it is reviewing an invoice or tracking a repair case you pay attention to the details that matter.
- You communicate clearly and confidently and you know how to keep different stakeholders in the loop without losing the thread.
- Familiarity with Python especially Selenium for automation testing is a strong plus - we love people who think about how to make things more efficient.
Based at our European headquarters in Munich you will work alongside talented colleagues from all over the world in a collaborative open and forward-thinking environment. This is not just an internship where you make coffee - this is a real opportunity to grow your skills build your professional network and be part of the clean energy transition that is shaping the future.
We are fighting every day to make our mission happen Clean Power for All!
With 870GW of clean power presently installed worldwide we are on the road to success!
Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.
Required Experience:
Intern
About Company
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All ! With 650+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao R ... View more
