Customer Engineer (mfd)
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Job Summary
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.
What We Offer
Salary:
52.00000 - 71.50000Location:
DresdenDEUYoull benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
As a Field Service Engineer Customer Engineer at Applied Materials you serve as the direct liaison with customers collaborating closely to install maintain and upgrade equipment. Youll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical vacuum mechanical plasma hydraulic and gas systems. Additionally youll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.As a member of theField Service Operations (FSO) Customer Engineer team you will play a key role in supporting the successful startup and ongoing operation of a major Applied Materials customers greenfield semiconductorfabin Dresden.
In this position you will provide expert technical support and troubleshootingleveragingdeepexpertisein one or more Applied Materials platforms to ensure high equipment performance customer satisfaction and operational excellence.
Travel: up to20%(higherduringthe first 12 months)
As part of our comprehensive development program you will complete an initial six-month onboarding and training phase followed by a unique 12-month international training assignment in Taiwan. This immersive experience will provide extensive technical learning practical field exposure and the opportunity to collaborate with global experts.
What Youll Do
Able to perform routine preventative maintenance within established timeframes.Completes quality repairs.
Respond tofabissues by communicating with other engineers andparticipatingin escalation conference calls.Mayparticipatein projects to reduce costs and increase uptime.
Perform all standardinstallationactivities throughHardwarestart-up(T1)unassisted.Performs standardbasicprocessstart-ups(T2)withassistance.
Verify operational quality of system equipment.Assistsenior engineers as needed.
Apply diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems.Uses training and experience toidentifyprocesssoftwareor hardware related system problems.
Strive to perform BKMs.Uses knowledge management systems.Followall IP guidelines.
Assume responsibility for complete customer satisfaction withinthe workarea.Assistsin planning communicating and coordinating support plans with customer management.
Comply withall safety procedures and consistentlydemonstratessafety as a value.
What Youll Learn
Applied Materials provides comprehensive training to help youstrengthen your existingexpertisein:
Semiconductor manufacturing technologies
Advanced vacuum and plasma systems
Equipment diagnostics and troubleshooting
Customer-facing technical support
Cleanroom operations and best practices
Installation and optimization of highly sophisticated manufacturing equipment
Minimum Qualifications
Associate degree /bachelors degree/masters degree in electrical engineering / mechanical engineering/ Mechatronics Military technical training Trade certification or equivalent technical experience
2-4 years of experience in field service maintenance manufacturing support installation engineering or a related technical role
Ability to read and interpret electrical and mechanical schematics
Experienceidentifyingand resolving technical issues through structured troubleshooting
Basic mechanical and technical aptitude involving pneumatics hydraulics electronics vacuum systems or thermodynamics
Familiarity with hand tools power tools and test equipment including digital multimeters
Strong verbal and written communication skills
Basicproficiencywith Microsoft Excel Word and PowerPoint
Valid authorization to live and work in Germany (EU/EEA citizenship or a valid work visa/residence permit) and the ability to travel within Europe for customer site visits. While we support visa arrangements for the Taiwan training assignment you must have the legal right to return and work in Germany after completing the12-monthtraining program
Valid drivers license
Ability to meet all customer site requirements including safety environmental and health-related protocols
Functional Knowledge
Hasestablishedskills tomaintainsemiconductor equipment in a cleanroom environment
Practical knowledge of preventive and unscheduled service & maintenance on semiconductor equipment in one of the following applications:
PVDCVDETCHImplantEpitaxyRTPMetrologyCMPor ETCH
Business Expertise
Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
Assumes responsibility forfull customer satisfaction assuring excellent relations within assigned area
Problem Solving
Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
Impact
Impactsown team through the quality of the services or information provided;follows standardized procedures and practicesand receives regular but moderate supervision and guidance
Interpersonal Skills
Emotional maturity
Resilience
Respect for procedure and hierarchy
Ability to change workstyle based on location
Capable of handling cultural differences hierarchical structures and fast-paced semiconductor production environments
Preferred Qualifications
Experience working with semiconductor equipment or in cleanroom environments
Ideally 3 years of experience on one of the Applied Materials Semiconductor Front Endequipment
Experience supporting customers in a technical field service capacity
Knowledge of vacuum systems automation robotics process equipment or precision manufacturing technologies
Physical Requirements
This position requires the ability to:
Walk and stand for extended periods
Work in tight spaces and at heights
Climb stairs and ladders
Bend squat kneel reach and twist regularly
Lift and carry materials up to 35 lbs. (approximately 16 kg)
Distinguish between colors and work safely with electrical systems
Work in environments with elevated noise levels
Use hand and power tools safely and effectively
As this role isfrequentlyperformed within semiconductor manufacturing cleanrooms employeesare required towearappropriate personalprotective equipment (PPE) including overalls hoods booties safety glasses gloves respirators chemical aprons and face shields where.
Benefits & Rewards
Discretionary Incentive Bonus
Monthly Additional Allowance
Employee stock programs (where applicable)
Company Pension Plan
TAP: Tuition Assistance Program
Wellness Benefit
Comprehensive benefits package
Extensive technical and product training
Career development and progression opportunities
International customer exposure and travel experience
Opportunity to work at the forefront of semiconductor innovation
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 20% of the TimeRelocation Eligible:
NoThe salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.
For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
IC
About Company
Applied Materials, Inc. is the global leader in materials engineering solutions for the semiconductor, flat panel display and solar photovoltaic (PV) industries.
