Customer Care Representative – German Speaking

Role Summary

You will be the frontline voice of Lucid Motors for customers delivering a premium seamless and humancentered experience that reflects the brands commitment to innovation and luxury. This role blends technical understanding problemsolving and hospitality to support owners and prospective customers throughout their journey.

Key Responsibilities

• Customer Support & Experience
• Serve as the primary point of contact for inquiries via phone email chat and inperson interactions at Lucid Studios.
• Provide clear accurate and empathetic guidance on vehicle features charging software updates service appointments and ownership questions.
• Resolve issues efficiently while maintaining a luxurybrand tone and experience.
• Service Coordination
• Schedule and manage service appointments with Service Centers and Mobile Service teams.
• Track service cases follow up proactively and ensure customers feel informed and supported throughout the process.
• Technical & Product Knowledge
• Maintain a deep understanding of Lucid vehicles software features charging infrastructure and the EV ecosystem in Germany.
• Customer Advocacy
• Capture customer feedback and escalate recurring issues to improve processes product quality and overall experience.
• Represent the Lucid brand with professionalism enthusiasm and a solutionsoriented mindset.

Qualifications

• Experience in customer service automotive EV luxury retail or tech environments.
• Strong communication skills in German and English French will be great.
• Ability to handle complex inquiries with patience clarity and empathy.
• Comfortable working with CRM systems digital tools and fastchanging technology.
• A passion for sustainability innovation and premium customer experiences.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such a background check may be required during the hiring process. This will be performed in line with European data protection laws and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits: Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: Bysubmittingyour application you understand and agree that your personal data will be processedin accordance withourCandidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.