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CRM Platform Specialist (Cluster)
Job Location:
Monthly Salary:
Posted:
23 July 2026 (30+ days ago)
Posted:
Application Deadline:
27 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Your mission
The Platform Specialist (CRM) plays a key operational and strategic role in ensuring the availability reliability security and ongoing improvement of War Child Alliances Salesforce platform as a business-critical global service. The role is responsible for the administration delivery maintenance and optimization of the Salesforce environment ensuring the platform remains stable secure scalable and aligned with evolving organizational needs. This includes hands-on administration configuration implementation release management access control integrations incident resolution documentation and continuous service improvement.
In addition to Salesforce the role provides technical administration and service ownership for a portfolio of smaller SaaS applications used across the organization applying the same structured and service-led approach. The position ensures these systems are effectively governed supported maintained and continuously improved while also strengthening the integration and alignment between business applications workflows and data flows across the organization.
Working within War Child Alliances wider enterprise systems landscape including Salesforce Unit4 Business World and other cloud-based tools the Application Platform Lead (CRM) ensures that business-critical platforms operate as a stable and integrated ecosystem. The role works closely with business stakeholders suppliers and internal IT colleagues to ensure that Salesforce and related SaaS platforms are implemented in a scalable and supportable way operated as managed services and enhanced over time to meet changing operational and organizational needs.
The role is intended to be staffed in within a Country Office in line with War Child Alliances wider strategy to increasingly co-locate global resources closer to program and operational delivery. Embedding Salesforce platform administration within a Country Office environment will help strengthen adoption of the Salesforce platform by ensuring closer alignment between the global solution and operational realities in country programs. This will also provide greater insight into how the platform can be better configured deployed and supported to meet both global and country-level needs.
In addition to Salesforce the role provides technical administration and service ownership for a portfolio of smaller SaaS applications used across the organization applying the same structured and service-led approach. The position ensures these systems are effectively governed supported maintained and continuously improved while also strengthening the integration and alignment between business applications workflows and data flows across the organization.
Working within War Child Alliances wider enterprise systems landscape including Salesforce Unit4 Business World and other cloud-based tools the Application Platform Lead (CRM) ensures that business-critical platforms operate as a stable and integrated ecosystem. The role works closely with business stakeholders suppliers and internal IT colleagues to ensure that Salesforce and related SaaS platforms are implemented in a scalable and supportable way operated as managed services and enhanced over time to meet changing operational and organizational needs.
The role is intended to be staffed in within a Country Office in line with War Child Alliances wider strategy to increasingly co-locate global resources closer to program and operational delivery. Embedding Salesforce platform administration within a Country Office environment will help strengthen adoption of the Salesforce platform by ensuring closer alignment between the global solution and operational realities in country programs. This will also provide greater insight into how the platform can be better configured deployed and supported to meet both global and country-level needs.
What you will do:
- Own and lead the end-to-end administration delivery support and continuous improvement of the Salesforce platform as a business-critical service. The Salesforce platform includes multiple instances of Salesforce Cloud and multiple third-party applications integrations.
- Drive and deliver implementation and enhancement cycles including requirements gathering solution design configuration testing deployment and release management.
- Translate and priorities business requirements into scalable secure and sustainable Salesforce and SaaS solutions aligned with organizational needs.
- Administer and optimize the Salesforce environment including user management roles permissions workflows automation data models and platform configuration.
- Own and manage ITIL service management processes for the platform including incidents service requests problems changes releases and escalation pathways.
- Monitor and proactively improve system performance reliability service levels and user experience through root cause analysis KPI tracking and issue prevention.
- Lead continuous improvement by identifying process enhancements automation opportunities and roadmap priorities across Salesforce and supporting SaaS applications.
- Ensure accountability for system integration data flows data integrity and alignment across Salesforce Unit4 and other connected business systems.
- Provide ownership and oversight of user support adoption documentation training and resolution of recurring issues through sustainable solutions.
- Coordinate and manage internal stakeholders vendors and implementation partners to ensure timely delivery alignment of expectations and accountability for outcomes.
ROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES
- Maintain and safeguard core applications ensuring system performance stability and effective alignment with user and business needs.
- Safeguard and maintain data accuracy consistency and application logic across integrated systems ensuring alignment with business processes and controls.
- Coordinate and support application testing system upgrades and change deployments including documentation updates and user readiness activities.
- Deliver first- and second-line support for core applications resolving incidents and liaising with vendors where required to ensure timely resolution.
- Collaborate with IT colleagues to maintain system interfaces and ensure seamless data exchange between applications and external platforms.
- Provide and maintain user training guidance and support materials including manuals FAQs and system documentation in collaboration with process owners.
- Identify and propose system and process improvements supporting implementation of enhancements aligned with organizational priorities.
- Establish and monitor user access and authorization structures ensuring compliance with internal controls security requirements and safeguarding standards.
- Participate in cross-functional and multidisciplinary teams focused on improving digital workflows systems integration and organizational processes.
- Uphold and embed War Child safeguarding and data protection principles in all application administration support and system management activities.
- Maintain and operate ITIL-aligned change release and service management processes across supported applications and platforms.
- Evaluate and support adoption of new system features and application capabilities where they improve efficiency usability or service delivery.
Your profile
KNOWLEDGE SKILLS EXPERIENCE
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What we offer
- Location : We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan the Central African Republic Colombia DR Congo Germany Jordan Lebanon the occupied Palestinian territory South Sudan Sweden Syria Uganda Ukraine (soon to be registered) and Yemen. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation.
- Type of Contract : Local contract with salary and secondary labour conditions based on the in-country salary scale local T&Cs will apply.
Why You Should Apply
- Meaningful Impact :Contribute directly to improving the lives of children and families affected by conflict through quality education and long-term sustainable change.
- Professional Growth:Join a dynamic organisation that values learning innovation and professional development with opportunities for capacity building and growth through the role and War Childs global network.
- Global Reach :Play a key role in scaling a ground-breaking programme across multiple conflict-affected contexts worldwide.
- Collaborative & Inclusive Culture :Work alongside passionate mission-driven colleagues in a diverse inclusive and respectful workplace that prioritises safety fairness and equal opportunity for all.
How to Apply
Interested candidates are invited to submit their CV and cover letter in English through our careers website no later than 11/8/2026.
Please note that applications will only be accepted through our careers website. To ensure a fair and consistent recruitment process applications submitted via email will not be considered.
By submitting your application you certify that all of the statements made in your application are true complete and correct and are made in good faith. You understand that falsifying misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or if an appointment offer has been accepted this will be ground for employment sanctions such as but not limited to instant addition you understand that you need to submit a Criminal Record Certificate and that if you fail to submit it no employment relationship can be established.
Disclaimer
- Only applications received via our website are processed.
- If we appoint a suitable candidate before the given closing date we reserve the right to remove the vacancy from our website before that such a case any responses received after that time are not processed.
- It could be that during our selection process the closing date for the vacancy is extended. If so and you have not yet heard from us your application will remain active.
About us
The War Child Allianceis an international non-governmental organization committed to providing psychosocial support child protection youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower key stakeholdersincluding governments educators caregivers and communitiesto foster childrens wellbeing education and work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan the Central African Republic Colombia DR Congo Germany Jordan Lebanon the occupied Palestinian territory South Sudan Sweden Syria Uganda Ukraine (soon to be registered) and Yemen. We also have offices in the Netherlands and the United Kingdom.
Learn more about War Child and our programmes and Integrity
Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerancefor any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. All (prospective) employees will be expected to be compliant with and sign up to our Child Safeguarding policy our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Integrity & Safeguarding - Home
Justice Equity Diversity and Inclusion (JEDI) and Belonging (DEIB)
We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly irrespective of where what or whom they were born or of other characteristics. We want to offer a safe and inclusive workplace where all our people especially those who are currently marginalised or underrepresented can be themselves at work. If you have any questions about our commitment to Justice Equity Diversity and Inclusion (JEDI) and Belonging (DEIB)do get in touch:
Learn more about War Child and our programmes and Integrity
Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerancefor any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. All (prospective) employees will be expected to be compliant with and sign up to our Child Safeguarding policy our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Integrity & Safeguarding - Home
Justice Equity Diversity and Inclusion (JEDI) and Belonging (DEIB)
We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly irrespective of where what or whom they were born or of other characteristics. We want to offer a safe and inclusive workplace where all our people especially those who are currently marginalised or underrepresented can be themselves at work. If you have any questions about our commitment to Justice Equity Diversity and Inclusion (JEDI) and Belonging (DEIB)do get in touch:
Required Experience:
IC
About Company
The War Child Alliance is an international non-governmental organization committed to providing psychosocial support, child protection, youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower ... View more
