CRM Governance Manager Service (mfd)
Job Location:
Düsseldorf - Germany
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Responsibilities / Tasks
Coordinate the rollout of service/field service rollouts with Divisions country organizations IT and Transform 360
Roadmaps and rollout strategies including resourcing and costs
Coordinate with external implementation partner
Enable and train the divisional and local coordinators
Support go-live/hot phase of a rollout
Link the different parties within the project
Future development of Service and especially / Field Service for globalCRM
Collect Ideas/Requests from the Users/Key Users structure and priotize them
Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process
Vision for future Service functionalities for globalCRM
Governance of Service and Field Service activities for globalCRM
Define and develop guidelines and standards
Define and develop KPIs and dashboards to steer service processes
Align service processes with BPM and Transform 360
Enable and train the divisional and local coordinators & key users
Your Profile / Qualifications
Successfully completed studies Bachelor/master in Business Administration Economics Engineering or equivalent qualification
Minimum 2-3 years professional experience in service service excellence or service Consulting or equivalent qualification
Proven background/certifcation in Project management (such as IPMA level D or equivalent)
Structured and self-reliant working approach
Passion for service process and excellence and training people
Fluent in English further languages of advantage
Willingness to travel and to work in a global community
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
Manager
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
