Concierge Security Engineer 2 (Part Time)

Global Job Code:SSCOP2

Job Level:P2

Position Overview and Objective

The Concierge Security Engineer 2 (Part-time 20 hours per week) supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services.

Primary Responsibilities and Duties

Interact on behalf of AWN with customers as a technical representative and first-level providerof security security events based on different datapoints;network endpoint and log sources expediently consistently and accurately. Leverage education and training to identify correlations in client environment to determine if behavior is expected.

Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers. Monitor systems for security incidents and vulnerabilities; develop monitoring and visibility capabilities; reports on incidents vulnerabilities and trends.

Independently steer complex investigations within area of expertise and leverage security knowledge to engage the other experts within other disciplinesto resolve matters appropriately.

Prepare and documentsecuritygovernancestandard operatingproceduresand protocols.

Configure troubleshoot andmaintainsecurity forcustomer systems for irregular behavior and set up preventive measures.

Determine need for escalationand proactively communicate and coordinate with customers and stakeholders (both internal and external to AWN).

Educate and train staff on information system security best practices.

Be on camera for all meetings (internal vendor and customer) to ensure effective communication and engagement. Maintain professional appearance and environment during video interactions.

Key Skills

Networking: Basic understanding of common business network requirementsand ability toperformedsimple networking troubleshooting.

Cloud: Basic understanding of security concerns for commoncloud-basedinfrastructure-as-a-service with regional privacy laws.

Software as a Service: Knowledge of vulnerability management including tools and processes used to create an effective vulnerability management program.

Managed Risk: Knowledge of vulnerability management including tools and processes used to create an effective vulnerability management understanding of the concepts of Business Continuity understanding of Disaster Recovery Planning and Incident Response concepts.

Authentication & Access Control: Basic understanding of Active Directory functions.

Endpoint: Ability to audit and make policy recommendations for common EPP solutions.

High-level understanding of the features of Group Policy and working with INF security templates.

Ability to read and effectively use windows event andSysmon logs to conduct investigations and make security recommendations. Knowledge of common Windows ports and protocols and how they should be properly secured.

Perimeter: Basic understanding offirewallconcepts.

Communication: Effective English communication written and de-escalation and conflict resolution skills.

Customer Focus: Follows-up with customers during and after the delivery of services to ensure that their needs have been customersup to dateon the progress of the service they are receiving and changes that affect service is provided to customers during critical periods.

Prioritizes customers issues andaddressthem accordingly.

Key Competencies

Minimum Qualifications

3-5yearsrelevant experience

Relevant education could includeuniversitydegree college diploma or industry certifications

Technical competencies aregenerally atthe Basic level developing toward Intermediate. May have a technical competency of special interest at the Intermediate level

Preferred Qualifications

Environment and Physical Demands

Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

Requires ability to utilize technology related to using a keyboard verbal communication and work with device screens which require visual acuity.

If located in a company officeoftenrequires the mobility to physically navigatethe space.

In the event of business travel mobilitysufficientto utilize public and private transport and navigate to essential locations.

May include moving or lifting of 25 pounds or less ( chair reams of paper).

Requires frequent participation in video-based meetings using standard conferencing tools. Must have the ability to remain on camera for extended periods and maintain a professional setting suitable for video communication.

Travel Requirements

Typically10% or less of business travel

Exemption Statusto be reviewed by Legal

Security Requirements

Conducts duties and responsibilities in accordance with AWNs Information Security policies standardsprocessesand controls to protect the confidentialityintegrityand availability of AWN business information.

Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.