Collections Agent

We are seeking an experienced Collections Specialist who will be required to work within a fast-paced customer focused environment providing great customer service while maintaining the teams excellent track record.

• Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
• Handling inbound and initiating outbound telephone calls letters and emails with the greatest level of care accuracy and customer service skills
• Building relationships with customers through regular contact to validate understand and resolve breaches of agreements with customers
• Negotiate implement and monitor feasible repayment solutions that take into account the customers circumstances while balancing the best interests of the business
• Work with a wide range of teams within the company to understand strategise and implement the most appropriate course of action for each account
• Working closely with Collections Management and the Head of Collections to review and develop recovery strategies
• Instructing liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved
• Ensuring compliance with all appropriate legislation regulatory body guidelines
• Adhering to our company policies and procedures
• Upholding iwocas company reputation at all times
• Updating databases and systems in order to keep an accurate record of activities observations and outcomes within the recovery process

Essential:

• Demonstrates curiosity to use and learn more about AI tools. Youll already be comfortable using AI tools in practical ways to help solve problems increase productivity and improve quality of work showing good judgement about when to use them and the ability to explain the reasoning behind that use.
• A level of German C1 that allows you to feel comfortable talking to clients negotiate arrangements and handle tense situations

We look for people who are smart humble motivated and who are always looking to improve.

Ideally youll have:

• Nice to have 1 year debt recovery experience ideally in the commercial/business sector
• Empathy forbearance and professionalism
• Strong communication skills accuracy and confidence
• The ability to deal with a variety of challenges innovate and think on your feet
• Business acumen entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.