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Cloud Operations Manager
Job Location:
Job Location:
Frankfurt am Main - Germany
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
14 August 2026 (7 hours ago)
Posted:
Application Deadline:
11 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Your mission
We are looking for a Cloud Operations Manager to lead and grow our Cloud Operations this role you will be responsible for the operational excellence of our cloud environment from ensuring system reliability and observability to driving cost efficiency and actively contributing to customer success. You will work cross-functionally with Support Technical Account Management and other engineering teams to represent Cloud Operations in customer-facing engagements and strategic initiatives.
This is a people-first leadership role for someone who thrives in a dynamic distributed environment and who is passionate about operational quality continuous improvement and team development.
This is a people-first leadership role for someone who thrives in a dynamic distributed environment and who is passionate about operational quality continuous improvement and team development.
Key Responsibilities
Team Leadership
- Lead mentor and develop a distributed Cloud Operations team across multiple locations.
- Foster a culture of ownership accountability and continuous improvement.
- Drive team performance through clear goal-setting regular feedback and career development support.
- Manage hiring onboarding and team structure as the organization scales.
Incident Management & Observability
- Own the end-to-end incident management lifecycle from detection and response to post-mortem analysis and preventive action.
- Define and enforce SLAs SLOs and escalation procedures.
- Lead the implementation and continuous improvement of observability and monitoring strategies (metrics logs traces) to ensure proactive issue detection and resolution.
- Drive a culture of blameless retrospectives and lessons learned.
Cloud Cost Optimization
- Take ownership of cloud spend visibility forecasting and governance.
- Identify and drive cost optimization initiatives across cloud infrastructure (rightsizing reserved capacity resource lifecycle management etc.).
- Collaborate with engineering and product teams to embed cost-awareness into architectural decisions.
- Report on cloud financial KPIs to leadership and stakeholders.
Cross-functional Collaboration & Customer Engagement
- Partner with the Support and Technical Account Management teams to represent Cloud Operations in customer escalations RFP responses and pre/post-sales engagements.
- Provide technical input and operational insights for customer cases requiring cloud expertise.
- Act as a trusted point of contact for cloud operational matters in cross-departmental initiatives.
Your profile
What Were Looking For
Experience & Skills
- Proven experience leading or managing a cloud operations SRE or infrastructure team.
- Strong background in incident management on-call operations and observability tooling (e.g. Grafana PagerDuty ELK Prometheus or similar).
- Hands-on experience with major cloud platforms (AWS Azure and/or GCP) and/or cloud-agnostic deployment platforms and open-source technologies (e.g. Kubernetes Terraform OpenStack or similar infrastructure-as-code and containerization frameworks).
- Demonstrated ability to manage and optimize cloud costs at scale.
- Experience collaborating with customer-facing teams (Support TAM Pre-Sales) on technical topics.
- Excellent communication skills in English (written and spoken); additional languages (Romanian German Finnish) are a plus.
Leadership & Mindset
- Strong people management skills with a track record of building and retaining high-performing teams.
- Strategic thinker who can balance operational day-to-day demands with longer-term improvements.
- Data-driven decision-maker with a focus on measurable outcomes.
- Comfortable working in a remote-first internationally distributed environment.
- Willingness and ability to travel regularly to Romania Germany and Finland.
Why us
- A key leadership role in a growing international cloud organization.
- Flexible remote-first work environment from any Matrix42 office location.
- A collaborative and technically strong team across Europe.
- Opportunities to shape cloud strategy and operations at a company-wide level.
- Competitive compensation and benefits package.
Our Benefits
Our culture is built on strong values with customer success as our top priority. We encourage continuous learning and personal growth empowering you to develop your skills and achieve your career goals.
Alongside a competitive benefits package flexible working hours and a hybrid work environment youll have the opportunity to be part of an exciting European growth journey. Together were shaping the future of Service Management building a trusted and customer-focused company that continues to grow with purpose innovation and ambition.
Alongside a competitive benefits package flexible working hours and a hybrid work environment youll have the opportunity to be part of an exciting European growth journey. Together were shaping the future of Service Management building a trusted and customer-focused company that continues to grow with purpose innovation and ambition.
Your contact person
Send us your application including your salary requirements and earliest possible starting date directly through our online portal via the Apply for this job button. If you have any questions please do not hesitate to contactYuilia Borodatova.
We ask for your understanding thatMATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.
We ask for your understanding thatMATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.
About us
We are the European choice in intelligent service management built on trust powered by people!
At Matrix42 we empower organizations to digitalize and automate their everyday work. With our platform customers manage IT and business processes assets endpoints and identities seamlesslydriving productivity agility security and a better employee experience. Through integrated solutions and automation we enable modern digital workplaces and true self-service.
Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.
Our culture is built on a strong value-based performance mindsetbecause success is not just about what we achieve but how we achieve it. Guided by our four core values we bring our vision to life every day:
We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals regardless of gender age disability ethnic or social origin religion or belief sexual orientation or identity.
At Matrix42 we empower organizations to digitalize and automate their everyday work. With our platform customers manage IT and business processes assets endpoints and identities seamlesslydriving productivity agility security and a better employee experience. Through integrated solutions and automation we enable modern digital workplaces and true self-service.
Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.
Our culture is built on a strong value-based performance mindsetbecause success is not just about what we achieve but how we achieve it. Guided by our four core values we bring our vision to life every day:
- We love customers we put customer success at the heart of everything we do
- Make it happen we take ownership act with speed and turn ideas into impact
- Better every day we continuously learn improve and push boundaries
- With respect we collaborate with trust openness and appreciation for each other
We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals regardless of gender age disability ethnic or social origin religion or belief sexual orientation or identity.
Required Experience:
Manager
About Company
We are the European choice in intelligent service management – built on trust, powered by people! At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seam ... View more
