C005419 Senior Project Transition Manager (NS) MON 5 Oct

Deadline Date: Monday 5 October 2026

Requirement: Senior Project Transition Manager

Location: Wiesbaden DE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 350

Required Start Date: 10 November 2026

End Contract Date: 23 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Project Transition to Operations

• Leads the transition of projects and capabilities into operational service from early engagement in project planning through to formal handover and early life support.
• Defines and agrees transition plans entry and exit criteria service acceptance criteria and handover deliverables with Project Managers Service Owners and customers.
• Ensures operational readiness prior to go-live: support model staffing training documentation spares underpinning contracts monitoring and configuration data are in place.
• Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance conditional acceptance or rejection.
• Identifies manages and escalates transition risks issues and dependencies and ensures residual risks are understood and owned by operations.
• Manages early life support and closes transition only when agreed service performance has been demonstrated.
• Captures and applies lessons identified to improve future transitions.

Local Operations Management (Wiesbaden)

• Takes accountability for the day-to-day delivery of NCIA services at the location including service performance customer satisfaction and compliance with security and safety requirements.
• Leads and coordinates local technical support and contractor personnel setting clear priorities standards and direction.
• Oversees the local infrastructure (facilities networks data centre / server rooms end-user and deployable CIS assets) and ensures it is maintained secured and fit for purpose.
• Ensures asset and configuration management records for the location are accurate and complete.
• Coordinates local business continuity and service recovery arrangements.

Incident and Problem Management

• Ensures incidents are logged prioritised diagnosed and resolved according to agreed procedures and service levels.
• Leads the resolution of major incidents coordinating technical teams vendors and customers and provides timely accurate communication to senior stakeholders.
• Escalates unresolved incidents and facilitates recovery following resolution.
• Initiates and monitors problem investigations drives root cause analysis and ensures preventive measures are implemented.
• Analyses incident and problem trends to reduce recurrence and improve service stability.

Change Management

• Manages the change control process for services and assets at the location and for services in transition.
• Assesses changes for risk impact cost and resource requirements and represents the location in Change Advisory Boards.
• Ensures changes are planned communicated tested implemented and reviewed in a controlled manner minimizing disruption to operations.

Service Level Management

• Negotiates service level requirements and agreed service levels with customers and contributes to Service Level Agreements Operational Level Agreements and underpinning contracts.
• Monitors service performance and key performance indicators diagnoses service delivery problems and initiates improvement actions.
• Provides accurate and regular performance reporting to NCIA management and customers.
• Drives continual service improvement across processes tools and third-party delivery.

Cost Resource and Vendor Management

• Manages the operational and transition budget for the location including cost planning forecasting tracking and variance reporting.
• Provides inputs to customer budget processes cost models and service rates ensuring the full cost of operating transitioned services is identified and funded.
• Identifies cost optimisation opportunities without compromising service levels or security.
• Manages vendor and contractor performance against contractual obligations statements of work and service levels and supports procurement activities as required.

Specific Working Conditions: Occasional travel within NATO nations including to operational sites may be required.

Skills Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelors degree at a nationally recognised/certified university in Information Technology Engineering Business Administration or a related discipline and 8 years post-related experience.
• Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to the NCI Agency that is at least 12 years extensive and progressive expertise in duties related to the function of the post.
• Minimum 8 years of combined experience in IT service management and project management of which at least 3 years in a senior role.
• Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager IT Operations Manager or similar role including incident problem change and service level management.
• Proven experience (minimum 5 years) in project management delivering complex IT/CIS projects to time cost and quality.
• Demonstrable track record of transitioning projects or new capabilities into live operational service.
• Proven experience engaging influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level.
• Experience managing IT infrastructure (networks data centres servers end-user and communications systems) in an operational environment.
• Experience in budget and cost management including forecasting cost control and financial reporting.
• Proven experience managing vendors and contractors against contractual and service level obligations.
• Experience leading multidisciplinary teams in an international environment.
• Excellent communication negotiation and stakeholder management skills.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions under pressure.
• ITIL 4 Foundation (or ITIL v3 Foundation).
• Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner.

Desirable Qualifications

• Experience in NATO military defence or other international organisations.
• Experience with deployable CIS or mission-critical communications services.
• ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification.
• Experience with ITSM tools (e.g. ServiceNow BMC Remedy Jira Service Management).
• Knowledge of NATO procurement and financial processes.
• Working knowledge of German.

Required Experience:

Manager