Business Systems Consultant CRM (PDCS)GCC Germany
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Job Summary
- You will capture and translate business requirements from Service and Project Delivery teams into smart CRM/GCC configurations covering service tickets case management installed base and field service modules.
- You will support end-to-end Project Delivery workflows - from project setup and milestone tracking to resource and cost monitoring - ensuring nothing falls through the cracks.
- You will coordinate cross-functional integrations with ERP supply chain and finance teams including service data flows for spare parts billing and project accounting.
- You will serve as the go-to 2nd-level support expert for CRM/GCC incidents change requests and master data issues such as service contracts equipment records and project structures.
- You will identify and drive process improvements across service and project execution documenting system configurations workflows and SOPs.
- You will actively participate in CRM/GCC enhancement initiatives and contribute to digitalization projects with real business impact across an international setup.
- You hold a Bachelors degree in Information Systems Business Informatics Data Science Computer Science Engineering or a related field.
- You bring 2 years of hands-on experience with CRM platforms such as Microsoft Dynamics 365 Customer Service Salesforce Service Cloud or a comparable solution.
- You have a solid understanding of service management and project execution processes paired with strong expertise in ERP integration across project finance and materials management.
- You are analytical customer-oriented and comfortable navigating cross-functional topics across departments and regions.
- You communicate confidently in both Chinese and English (C1 or above written and spoken); German is a welcome plus.
- You are structured proactive and equally comfortable working independently or as part of a diverse multinational team - with a service-oriented mindset and a sharp eye for detail.
- Real impact from day one - You will work directly with Service and Project Delivery stakeholders solving real operational challenges through smart system design.
- End-to-end enterprise exposure - Gain hands-on experience across CRM ERP supply chain and finance integrations in a truly international environment.
- A team that grows with you - We offer a clear career development path in IT consulting and enterprise application management with mentorship and learning opportunities built in.
We are fighting every day to make our mission happen Clean Power for All!
With 870GW of clean power presently installed worldwide we are on the road to success!
Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.
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About Company
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All ! With 650+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao R ... View more
