B2B Travel Agent (German)

David Kennedy Recruitment is working with a leading travel management corporate card and expense management company that is looking to recruit German speaking B2B Travel Agent to join their team in Berlin.

Position: B2B Travel Agent

Location: Berlin Germany

Work model: hybrid (4 days per month / 1 day per week in the office!)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide high-quality travel support to customers via chat phone and email

• Manage hotel flight rail and car bookings accurately and efficiently

• Analyse customer needs urgency and travel preferences to deliver suitable travel solutions

• Support users with self-service functionality on the clients platform and mobile application

• Maintain extensive supplier destination and travel system knowledge

• Handle complex itineraries ticketing reissues cancellations EMD/MCO issuance and PNR management

• Ensure compliance with company travel policies customer procedures and global travel regulations

• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience

• Participate in team meetings product updates and supplier/travel industry training sessions

• Provide operational feedback to internal teams regarding customer experience and process improvements

• Maintain performance standards attendance SLA targets and operational KPIs within a fast-paced travel support environment.

REQUIREMENTS:

• Native/fluent in German both oral and written. Fluent in English (B2 or higher)

• Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment

• Previous experience with using Sabre Amadeus or Galileo GDS modules including ticketing reissues cancellations EMD/MCO issuance and PNR management

• Strong knowledge of complex itineraries air fares fare construction negotiated fares and route deals

• Experience with ARC and BSP market booking practices

• Understanding of travel industry regulations and global compliance requirements

• Experience with NDC low-cost carriers and third-party aggregators considered an advantage

• Strong customer service and communication abilities

• Ability to multitask and manage urgent travel-related requests effectively

• Comfortable working in fast-paced international travel support environment

• Working schedule: shift rotation Monday to Friday from 07 AM 07 PM. Days off: Saturday & Sunday; Bank holidays.

BENEFITS:

• Opportunity to join a fast-growing international AI-powered travel technology company

• Hybrid working model

• Comprehensive healthcare insurance and wellbeing support

• Retirement savings and equity participation opportunities

• Flexible time off and parental leave benefits

• Travel-related perks and commuting support

• Collaborative international work environment with modern office facilities

• Professional development opportunities within a high-growth technology environment

• And much more!