B2B Travel Agent, Berlin

Position: B2B Travel Agent

Location: Berlin Germany

Work model: hybrid (4 days per month in the office!)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide high-quality travel support to customers via chat phone and email
• Manage hotel flight rail and car bookings accurately and efficiently
• Analyse customer needs urgency and travel preferences to deliver suitable travel solutions
• Support users with self-service functionality on the clients platform and mobile application
• Maintain extensive supplier destination and travel system knowledge
• Handle complex itineraries ticketing reissues cancellations EMD/MCO issuance and PNR management
• Ensure compliance with company travel policies customer procedures and global travel regulations
• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
• Participate in team meetings product updates and supplier/travel industry training sessions
• Provide operational feedback to internal teams regarding customer experience and process improvements
• Maintain performance standards attendance SLA targets and operational KPIs within a fast-paced travel support environment.

REQUIREMENTS:

• Native/fluent in German both oral and written. Fluent in English (B2 or higher)
• Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
• Previous experience with using Sabre Amadeus or Galileo GDS modules including ticketing reissues cancellations EMD/MCO issuance and PNR management
• Strong knowledge of complex itineraries air fares fare construction negotiated fares and route deals
• Experience with ARC and BSP market booking practices
• Understanding of travel industry regulations and global compliance requirements
• Experience with NDC low-cost carriers and third-party aggregators considered an advantage
• Strong customer service and communication abilities
• Ability to multitask and manage urgent travel-related requests effectively
• Comfortable working in fast-paced international travel support environment
• Working schedule: shift rotation Monday to Friday from 07 AM 07 PM. Days off: Saturday & Sunday; Bank holidays.

BENEFITS:

• Opportunity to join a fast-growing international AI-powered travel technology company
• Hybrid working model
• Comprehensive healthcare insurance and wellbeing support
• Retirement savings and equity participation opportunities
• Flexible time off and parental leave benefits
• Travel-related perks and commuting support
• Collaborative international work environment with modern office facilities
• Professional development opportunities within a high-growth technology environment
• And much more!