Associate Product Manager, Agent AI (Logistics, Service)

We are on the lookout for a  highly motivated Associate Product Manager to join our Logistics Service team where our mission is to increase loyalty through amazing service experiences. If you are a creative problem solver who is hungry for a new adventure then an international workplace is waiting for you in the heart of Berlin!

In our Logistics Team youll tackle high-impact challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.

As an Associate Product Manager in our Service AI Agents Domain you will support the development of high-impact AI Agents that shape the service experiences we offer to millions of customers riders and vendors across Delivery Heros 70 markets. Youll work hands-on with our AI Agents daily - implementing new skills understanding how to improve the quality of the experience and supporting with critical testing to enable the rapid scale up. 

• AI Agent Lifecycle: Contribute to end-to-end development of AI Agent skills. Youll participate in pre-release QA obsess over conversational quality and identify enhancements to ensure a high-quality user experience.

• Insights & Optimization: Conduct research and data analysis to identify journey friction. You will translate these findings into actionable user stories while monitoring KPIs and designing A/B tests to improve automation and user retention.

• Data-driven decision making: Monitor & dive deep into our KPIs. Design and execute A/B tests on conversational flows that enable us to improve the performance.

• Global Localization: Serve as the bridge between global product goals and local brand needs ensuring AI behaviors are culturally relevant and operationally feasible across different regions.

• Trust & Safety: Partner with engineering data science and other cross-functional stakeholders to define and monitor AI guardrails ensuring our agents handle sensitive edge cases with empathy precision and technical safety.

Qualifications :

• 2 years of experience in product management preferably within AI SaaS or e-commerce.

• Technical familiarity: understanding of how LLMs and Machine learning models work; experience with conversational UI/UX is a plus. 

• Analytical Fluency: You dont just pull data; you can translate SQL queries into actionable product insights and tell a story with numbers to justify your roadmap priorities

• Ability to learn fast and work in a fast-paced globally distributed environment with multiple stakeholders.

• A commitment to continuous improvements a sense of ownership comfort with context-switching and growth-oriented mindset.

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today! be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time