Associate Principal Product Operations, Enterprise Device Management Vendor

Job Ref ID: JR0087194

We are on the lookout for an Associate Principal Product Operations (Enterprise Device Management) to join our Restaurant vertical team in Berlin  on our journey to always deliver amazing experiences. 

As part of our Vendor Team youll be the driving force behind the success of thousands of restaurants shops and local businesses. Your contributions will empower vendors with advanced tools to manage their operations boosting their visibility and reach. Every feature you help build will create growth opportunities for businesses of all sizes strengthening 

The Global Vendor Operations team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to ensure each and every local or regional operations team performs in their most efficient way. We assist senior management and the local teams to make their operations run smoothly. Furthermore we are responsible for understanding the quality of our restaurant partners experience of our products and services globally to identify new feature requirements to feed into the product roadmap.

In this role you will 

• Manage and optimize our global restaurant device fleet from allocation and provisioning to lifecycle management across all our markets.

• Operate and enhance our Device Management ecosystem (Android OS and Devices) ensuring smooth daily operations across device configuration enrollment policy and compliance management account setup incident and ticket troubleshooting device support and coordination of country-specific change requests.

• Plan coordinate and execute global software rollouts including app updates firmware upgrades staged rollouts rollback strategies and post-deployment monitoring.

• Test and QA Android devices firmware versions and MDM configurations to ensure stability and readiness for global rollouts.

• Collaborate with the MDM Product Owner to further develop integrations with internal systems and improve operational workflows.

• Build transparency and operational structure by contributing to project documentation knowledge bases training materials efficient ticketing processes and process optimisation while participating in on-call duties to support our global user base and technical operations when required.

Qualifications :

• 5 years of relevant experience managing large-scale Android device environments including both consumer and B2B devices.

• In-depth knowledge of a MDM platform ideally SOTI MobiControl; hands-on experience with other enterprise-scale solutions such as VMware Workspace ONE / AirWatch or Ivanti / MobileIron is also welcome.

• A solid understanding of networking technologies and concepts including TCP/IP VPNs Wi-Fi and mobile network connectivity.

• You thrive in a multicultural global and fast-paced environment bringing a positive hands-on mindset flexibility and the ability to adapt to constant change.

• You are highly motivated analytical independent and communicative with fluency in English; additional languages are considered a plus.

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Heads up: exact benefits may look a little different for intern working student fixed-term and part-time roles.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at .

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time