Associate, Hero Support (12 Month Contract)

We are on the lookout for an Associate Hero Support (12 month contract) to join the People & Culture team on our journey to always deliver amazing experiences. 

• Your Role: As a vital part of the Hero Support team you act as the first point of contact for all our heroes serving as a trusted advisor on policies and procedures. You will provide support in answering key queries to ensure a best-in-class employee experience.

• Operations & Support: You will manage a wide variety of queries from employees through our ticket system (JIRA) and help maintain our internal People Portal knowledge base to enable self-service. You will execute common transaction-based services including employment contract creation amendments termination letters and certificates.

• Data Integrity & Accuracy: You are responsible for maintaining accurate employee data in our HRIS (Workday) with a sharp focus on accuracy and quality ensuring preparatory data is ready for payroll and other stakeholder teams.

• Autonomy & Collaboration: You will work independently on standard operational tasks while receiving guidance on more complex cases. You will collaborate closely with other People Operations teams (e.g. Talent Acquisition People Business Partners) and stakeholders (e.g. Legal Payroll) to deliver timely high-quality responses.

• Operational Excellence: We pride ourselves on meeting turnaround times and maintaining data integrity. You will actively impact our current ways of working by participating in operational People projects where you will suggest process improvements help define documentation and contribute to the evolution of our support ecosystem.

Qualifications :

• Professional Background:

  • You are a recent graduate or bring at least 6 months of work experience in People Operations HR Business Administration or a similar field.

  • You have a proven ability to work independently swiftly and effectively prioritize work in a high-volume process-driven environment.

• System & Technical Proficiency:

  • You possess a strong system orientation and are proficient with HRIS systems (e.g. Workday PeopleSoft SAP).

  • You have hands-on experience working with CRM/ticketing systems (e.g. JIRA ServiceNow Salesforce) and are comfortable managing tasks within a queue.

• Operational & Analytical Mindset:

  • You are meticulous and quality-driven with superior attention to detail - this is critical for managing accurate employee data and legal documentation.

  • You have a structured analytical mindset and are a true organizational talent capable of translating complex policies into clear guidance for employees.

• Soft Skills & Collaboration:

  • You are characterized by discretion initiative and team spirit and you are not afraid to take ownership of assigned tasks and projects.

  • You are Employees are our Customers focused delivering high-quality empathetic support to all stakeholders.

  • You have excellent written and verbal communication skills in English and                   a good understanding of German (B1).

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading 

                 delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time