Application Experience Specialist

YOUR FUTURE ON DEMAND

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next for us and you. This is the perfect platform to take your career where you want.

Back in 2005 we pioneered Europes first TV streaming service. Today were the worlds first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. Were the grown-up start-up helping to shape a better future since day one. That hasnt changed even if the world has. Were friendly international inclusive and our people say were reliable and transparent too. Its why they trust us and believe in what we do.

THE ROLE

You are a guardian of the Zattoo IPTV platform. At Zattoo we make streaming easy and your job is to ensure that stays true even as our technology evolves. As an Application Experience Specialist you sit at the intersection of technical defect management and user experience optimization.

You dont just ask Is the system up you ask Is it working well for the user You will spend your time investigating bugs recreating friction points and translating user struggles into actionable Friction Reports for our Product Managers. Whether supporting our D2C users or ensuring a smooth launch for our new TVaaS B2B partners you ensure that when a user hits Play the experience is seamless.

WHAT YOULL DO

Investigate & Diagnose

• Identify and diagnose bugs across our IPTV platform. You will deep-dive into issues to find the root cause specify clear recreation steps and describe actual vs. expected behavior.
• Use our suite of tools including Kibana Grafana New Relic Sentry and in-house monitoring/config solutions to trace issues through the stack from the client app to the backend.
• Leverage AI-driven detection and log-parsing tools to accelerate the identification of patterns in system failures reducing the Time to Diagnosis for complex defects.
• Act as a bridge for our Client Success Management and D2C Support teams turning vague user symptoms into detailed technical diagnoses.
• Test and verify critical bug fixes and release candidates via tools such as AppCentre to ensure streaming stays easy for every update.

Experience Optimization

• Support the rollout of our React Native universal app ensuring a high-quality consistent experience across Web Mobile and TV platforms.
• Act as the experience gatekeeper for new B2B partner launches ensuring that critical user-facing issues are resolved.
• Analyze end-to-end user journeys specifically the step-by-step flows to identify exactly where friction occurs in the user experience.
• Work closely with Product Managers to influence the roadmap based on user pain points ensuring that issues are prioritized alongside technical fixes.
• Review logs and session data to identify where users get stuck. You will help us scope and implement modern tools to better visualize user behaviour.
• Propose UI/UX tweaks and logic changes that proactively improve the apps feel and reduce the overall volume of support tickets.

WHAT YOULL BRING

• 2 years of previous experience in a technical support customer support or application support role
• Knowledge of HLS/DASH manifest files adaptive bitrate streaming and video delivery pipelines
• Understanding of APIs DNS load balancers CDN architecture and HTTP status codes
• Excellent written and verbal communication skills in both German and English.
• The ability to articulate complex technical information clearly to diverse audiences.
• Familiarity with monitoring tools: Kibana Grafana New Relic or similar
• Urgency and ownership when services impact real-time user experiences
• Curiosity to investigate beyond symptoms to identify true root causes and to understand why systems fail

Bonus:

• Exposure to React Native debugging tools (Reactotron Chrome DevTools Redux DevTools)
• Familiarity with cross-platform TV app development across Android TV Fire TV Apple TV Web TV

WHY JOIN US

At Zattoo youre always on firm ground with real freedom to explore. Youll have the support and opportunity you need to go far while youre helping us create a sustainable and entertainment-filled future for all.

WHAT WE OFFER YOU

• Reward: strong market competitive salary
• Recharge: 30 days vacation plus public holidays
• Regulate:trust based flexible working hours and the option for remote work worldwide for up to 8 weeks per year

Plus:

• Were sharing: Free access to the best streaming experience on the market
• Were developing: Your own development budget German classes and Zattoo all-company hack days
• **Were inclusive: **Zattooies are a fun engaged and diverse team made up of 47 nationalities
• Were healthy: Health checks mental wellbeing support team sports and more!
• Were responsible: We are carbon neutral an active employee Green team discounted BVG tickets and free bike rentals
• Were sociable: A calendar of events with fireside chats lunches in-house bar BBQs monthly socials summer party and an annual off-site event

Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race gender sexual orientation religion national origin age disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer join us and help build a diverse team dedicated to the future of TV.