Account Manager SMB, SMB Germany

As an Account Manager in the SMB segment you will be responsible for driving customer digital transformation through effective engagement with a variety of stakeholders including executives business leaders IT leaders architects and developers. You will be a brand ambassador supporting our customers partners and end-users as they work with AWS and utilize our cloud technology to innovate and improve their business outcomes.

In this role you will think big to develop the SMB segment and be curious about the entire portfolio of AWS products and services across strategic accounts. As a trusted advisor you will listen to our customers and help solve complex business transformation and growth challenges enabling them to focus on delivering optimal business results. Your responsibilities will include customer engagement creating a pipeline of strategic accounts and managing existing customers. As builders we aim to create long-term relationships with our customers. With a strong bias for action you will enhance user experiences while engaging with external and internal stakeholders demonstrating a commitment to customer satisfaction. This role will be for a 12 months contract.





Key job responsibilities
Support SMB customers within a defined territory
Drive adoption of new AWS services by focusing on customer needs and problems
Develop relationships with stakeholders across the entire customer organization including engaging with C-suite executives
Collaborate with the AWS partner community to ensure strong partner alignment in supporting your customers
Work with various supporting functions in AWS including specialist sales and technical teams to meet customer requirements

About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- Experience in technology-related sales business development or sales engineering/consulting
- Experience with communication presentation and negotiation
- Positive attitude team-oriented and a self-starter capable of working independently and collaboratively to achieve team goal

- Experience in a business-to-business (B2B) environment high-tech products/services
- Experience selling cloud solutions at a software company or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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