Account Executive Italy

Introduction

As our Account Executive for the Italian market youll own the full customer lifecycle for FactFinder in Italy: winning new business through full-funnel selling then managing retaining and growing those accounts as a trusted success partner with some partnership responsibilities along the way.

Youll sell to and advise eCommerce managers and decision-makers run engaging discovery and demos close deals and then steer the relationship post-sale onboarding driving adoption and uncovering expansion opportunities.

You understand the challenges facing Italian eCommerce organizations: scaling personalization across large catalogs delivering relevant search across markets and languages and proving ROI to leadership. Youre comfortable managing complex customer relationships end-to-end and thrive with autonomy.

Your mission

New Business (full-funnel):

• Prospect qualify and close new Italian eCommerce customers end-to-end
• Sell to eCommerce managers and decision-makers; run tailored discovery and demos of FactFinders AI-powered search personalization recommendations and merchandising
• Build business cases demonstrating ROI and competitive differentiation; manage deals through to signature

Customer Success:

• Own the post-sale relationship: onboarding adoption retention and renewals
• Manage complex ongoing customer relationships (not just onboarding) as the trusted Italian-speaking point of contact
• Identify and drive expansion and upsell opportunities within existing accounts

Partnerships & market:

• Support selected partnership activities relevant to the Italian market
• Represent FactFinder at Italian industry events and roundtables
• Provide market intelligence on Italian buyer trends and competitive positioning
• Forecast and manage your pipeline with discipline

Your profile

• 26 years in a commercial role full-cycle sales (AE) and/or customer success in B2B SaaS/tech; the range is open so stronger or more experienced candidates are welcome too
• Full-funnel capability you can both win new business and manage/grow existing accounts; youre not a pure farmer or CSM-only profile
• eCommerce selling ideally youve sold to eCommerce managers/decision-makers and understand digital commerce
• Business-fluent Italian you can run and steer customer conversations effectively in Italian; strong English as well
• Relationship depth you build trust and manage complex ongoing customer relationships over time
• Consultative seller familiarity with MEDDPICC or a similar methodology is a plus
• Autonomous & growth-minded self-directed resilient and excited to grow with the Italian market

THE JOY OF WORKING WITH US

• Own high-impact deals that transform how leading Italian brands serve their customers
• Work with decision-makers at some of Italys most innovative eCommerce companies
• Attractive OTE with a transparent commission structure rewarding account ownership
• Modern playbook with long-term relationship building strategic selling and executive engagement at the core
• Rapid career growth: top performers move into strategic account ownership leadership roles or expand into new markets
• Collaborate with a world-class team; thought leadership opportunities at industry events
• Modern tools proven enablement sophisticated sales processes
• Be at the forefront of the eCommerce and AI revolution; over 20 years of innovation with proprietary AI/ML algorithms powering billions of searches
• Autonomy and trust: operate as a business owner with full deal ownership
• Willingness to travel ready to travel as needed to meet customers partners and prospects and to represent FactFinder at industry events across the Italian market

Job Location

Berlin or Pforzheim (Hybrid)