Virtual Technical Support Specialist Jobs in Tbilisi

EMCD is a leading technology company in the crypto industry best known as the largest mining pool in Eastern Europe. We are expanding globally and building a comprehensive ecosystem of crypto services including payment infrastructure custody mining solutions and enterprise-grade tools for businesses...

Your Responsibilities:First-line support which includes handling customers and internal users requests via chat email and phone (rarely happens) in English;Provide consultations about our products and services such as Cloud Hosting AI and more;Resolve technical issues by providing technical diagnost...

To monitor multiple Chat dashboards;To handle end users queries in live chat and ensure a prompt response;To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity;To resolve any end-users disputes in the live chat and escalate to either Service Mana...

To monitor multiple ticket dashboards;To handle end users queries on incoming and ensure prompt response;To coordinate with other departments operators users about any service irregularities or other informational requirements and cooperate with 2nd line Technical Support;To sustain discipline in th...

We are looking for an Applications Support Engineer (Level 3) to join the team. We expect the Applications Support Engineer to: Work closely with Support QA and Development teams for setting up configuring and maintaining new and existing applications as part of the infrastructureDeploy install conf...

We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.We expect the Junior Technical Support Specialist to:  Work in 5-day schedule (with duties on-call for nights and weekends)Monitor financial systems using proprieta...

We are looking for a Technical Support Specialist who will watch for our platforms state in real-time and warn other parties about spotted issues. We expect the Technical Support Specialist to:  Ensure trouble-free functioning of the SH (Software & Hardware) complexImmediately attract other speciali...

To monitor multiple Chat dashboards;To handle end users queries in live chat and ensure a prompt response;To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity;To resolve any end-users disputes in the live chat and escalate to either Service Mana...