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National Distribution & Service Centre Manager
Job Location:
Salary:
Experience Required:
Posted:
26 September 2026 (5 days ago)
Posted:
Application Deadline:
24 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Kolomoni Microfinance Institution (Gambia) is a CBG-licensed microfinance institution serving customers across The Gambia. We are recruiting a National Distribution & Service Centre Manager for our Merchant Business & Digital Payments function.
THE ROLE
You will lead national distribution and the service-centre network ensuring field resources are deployed productively and every Area Council delivers consistent commercial service and control outcomes. You will report to the Head MBDP and lead the Area Council Managers. The role is based at Central Office with national travel.
WHAT YOU WILL DO
- Develop and execute the national distribution and service-centre plan.
- Set location targets resource allocation coverage priorities and productivity standards.
- Lead coach and hold Area Council Managers accountable for complete location scorecards.
- Coordinate recruitment training certification deployment and performance review of field teams.
- Ensure consistent service-centre procedures customer experience asset security and reporting.
- Review market maps route plans field activity acquisition quality and conversion performance.
- Reallocate resources and recommend expansion based on density demand productivity and unit economics.
Requirements
- Seven or more years in national sales banking distribution agency banking retail operations or field-force management including at least three years managing multiple locations or territories.
- Command of field-force economics cost to acquire productivity payback.
- A bachelors degree in business banking finance marketing operations or a related discipline.
- Willingness to travel nationally.
