Mission Manager
Job Summary
Loft Orbitals mission is to make space simple. We deploy customer missions on our satellite infrastructure so our customers can focus on their applications instead of the spacecraft underneath them. The Customer Delivery team turns signed contracts into working missions on orbit and supports our customers from start to finish.
As a Mission Manager on the Customer Delivery team you lead the delivery of customer missions from contract signature to deployment on orbit. You own the Mission Development Plan and schedule drive the work across engineering product and operations teams and keep the customer and Loft aligned on where things stand. You will work alongside our Customer Delivery Engineers (CDEs) who design and execute each customer mission by building the development plans and capability portfolio they draw on to deliver value to our customers. You will also manage the Customer Offering Portfolio that defines what Loft can deliver and drive quality visibility and consistency in how new capabilities are deployed to our customer offering. This role is well suited to someone who has delivered complex technical programs to external customers and wants to own missions flying in orbit.
- Own the Mission Development Plan for assigned missions: identify all work required to deploy and execute the mission break it down into committed work packages with contributing teams and drive it to completion against launch-anchored deadlines and the customer milestones
- Manage the customer relationship for mission delivery: engage with customers day to day up to the executive level on mission scope schedule and capability tradeoffs
- Manage the Customer Offering Portfolio: maintain the catalog of capabilities Loft can draw on to execute customer missions identify deltas between the portfolio and upcoming mission needs and drive new capability development with product and engineering teams
- Partner with Customer Delivery Engineers to deliver customer value: CDEs execute the mission with the customer and you ensure the capabilities plans and tooling they need are in place when they need them
- Connect Customer Delivery to Lofts product organization by representing operational and customer constraints in product planning and by managing the deployment of new features and capabilities into operational use
- Drive cross-functional coordination and status clarity: run internal reviews with CDEs report on development progress risks and blockers and keep leadership and customers aligned on where things stand
- Build the tools templates and workflows the Customer Delivery team needs to execute efficiently - often from a blank page with Jira and spreadsheets - and right-size them for a small fast-moving team
- 8 years of professional experience in technical program product or engineering roles
- 3 years managing technical programs or missions delivered to external customers from definition through delivery and operations
- Experience deploying products into production or operational environments including release readiness cross-team dependency management and post-deployment quality
- Experience in the satellite or aerospace industry with working knowledge of spacecraft systems mission operations or payload development
- Experience owning the relationship with external customers day to day including scope schedule and tradeoff conversations with executive-level stakeholders
- Exceptional and proven technical aptitude: able to go deep with engineers on architecture and tradeoffs and translate that fluently for customers and executives
- Excellent and concise communication skills at all levels from engineering deep dives to executive summaries with the organization and prioritization skills to run multiple parallel workstreams in a fast-paced environment
- Comfortable working with incomplete information and light process: you act with autonomy help us make the right decisions at the right level know when to escalate and keep people informed
- Fluent written and spoken English; our customers and half the Customer Delivery team are in the US
- Direct experience with satellite on-orbit operations commissioning or ground segment software
- Technical leadership experience (leading engineers or technical teams formally or informally)
- Experience building or managing a product/capability portfolio roadmap or plan of record
- Experience with international customers and distributed teams
- Equity we want you to have an active role in our success
- Up to 35 days of Paid Time Off (vacations & RTT ) and flexible working hours we want you to be at your best
- Health and life insurance we care about your health
- Lunch Vouchers because lets be honest we love food! (we even have a slack channel about it #loft-gourmand)
- Cross-office travel opportunities between San Francisco Colorado and Toulouse to learn from our differences
- Company and team off-sites and many other events to work & celebrate together
- Relocation assistance to Toulouse when applicable
Required Experience:
Manager
About Company
Loft Orbital builds software and hardware products to fly and operate any payload on a standard satellite bus. See how we're making space simple.