Senior Data Center Technician

As a Microsoft Senior Data Center Technician (DCT) you will demonstrate expertise in standard processes and procedures for preparing installing performing diagnostics troubleshooting replacing and/or decommissioning equipment as well as a holistic understanding of the functions of and interactions between network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.

Microsofts Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI DCT you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs Diversity & Inclusion training and events and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

This role is based in the North of Paris.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• High school diploma GED or equivalent and basic knowledge of computer hardware and components AND 2 years experience supporting IT equipment or related technology.

Background Check Requirements:

Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required we also look for the following Preferred Qualifications:

• Associate degree in computer science or other field and/or equivalent work experience.
• 3 years experience supporting IT equipment or related technology.
• 2 years experience working in a production mission-critical 24x7x365 data center environment.
• Applicable certifications: ASICS/Inventory Control CompTIA (A Server Network) Basic Structure Cabling (BSC) Data Center Foundation Certification (DCFC) Microsoft Certified Professional (MCP) Vendor-Specific Network Certifications.

Responsibilities

• Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
• Decommission hardware for complex changes and/or systems with complex interactions (e.g. upgrading entire racks) following standard procedures.
• Delegate hardware installation deployment and/or replacement work to technicians while providing expert guidance for preparing staging setting up and performing startups and shutdowns (e.g. racks hard drives switches).
• Ensure quality execution as defined by organizational standards coordinating downtime and keeping relevant stakeholders informed of work status to minimize downstream rework.
• Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
• Ensure that technicians are performing post-execution quality checks and verifying that grounding staging labeling and cabling are set up in compliance with safety protocols deployment standards and planned Network Design Tasks (NDTs).
• Verify security compliance for decommissions and processes data-bearing devices for destruction.
• Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
• Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
• Attend conduct or assist in conducting daily safety briefings completes required safety training provides guidance to technicians to facilitate compliance with safety procedures (e.g. Personal Protective Equipment (PPE) usage equipment use lifting electrical hazards ladder/rolling stair use).
• Has pride and a sense of accountability for the service quality completeness and resulting user experience.

• Embody our culture and values.

Data Center Technicians ATR-D - The typical base pay range for this role across France is 46900.00 - 68200.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC