Planning Assistant (HF)

Holland Bikes is a Franco-Dutch company specialized in the rental and sale of classic and electric bikes accessories as well as bike repair and maintenance across France.

But thats not all: we also offer bike rentals and guided tours in some of the most beautiful cities in the world such as Paris Versailles Bordeaux Nice Lyon and even New York!

Paris isour largest rental location supported by the Planning team based at our headquarters (15th arrondissement) which coordinates all tours and rentals.
The team can work from home a few days a week.
At the heart of this role: delivering an outstanding customer experience from the very first contact to the return of the bike.

Tasks

As a key point of contact you play a central role in shaping the customer experience. You are both an organizer and a true ambassador of Holland Bikes.

• Be the first point of contact for customers representing Holland Bikes with warm responsive and professional communication (email & phone)
• Guide customers from initial inquiry to booking ensuring a smooth and personalized experience
• Handle day-to-day operations (creating rental contracts assisting with bookings)
• Schedule guided tours according to the availability of multilingual tour guides
• Turn unexpected situations or customer dissatisfaction into opportunities for loyalty by providing quick and effective solutions
• Actively contribute to the continuous improvement of the customer experience

Requirements

• Customer service mindset and organized detail-oriented and solution-driven
• Communication skills both written and verbal
• Ability to manage multiple requests while maintaining clear priorities
• Interest in tourism
• Proactive approach to anticipating customer needs and improving satisfaction
• Fluent in both French and English (required) Dutch (preferred)

Benefits

• Company bike scheme or discount on the Navigo pass
• Friends & Family discount
• Friendly inclusive and multicultural atmosphere
• Enriching experience in the tourism industry in France
• Joining Holland Bikes means becoming part of a committed team where customer satisfaction is at the core of every decision in a fast-growing and dynamic industry. Its also a great opportunity to quickly develop key skills in customer relations and operations coordination

Location : Position based at Holland Bikes headquarters in Paris (15th arrondissement).

Conditions : Fixed-term seasonal contract (35h) from July to January with potential for a permanent contract.

Weekend and public holiday work required.