IT Support & Security Assistant (MF) APPRENTICESHIP

Our Mission

Prose is truly custom hair and skin care made-to-orderjust for you. Our line of custom products are made by an in-house Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists giving consumers clean skin care hair care and impeccable results.

At the heart of Proses success is Singular its proprietary AI-powered beauty-tech platform which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept all Prose hair and skin care products are personalized to your one-of-a-kind hair skin goals and environment.

Were a company that wants to change beauty practices so were changing the way beauty companies practice. As a certified B Corporation a Public Benefit Corporation and Climate Neutral were proving that good business is always sustainable. With Prose theres nothing sacrificed to bring you great productsnot trees materials wages or performance.

• Founded in 2017 with hubs in Paris New York and Los Angeles

• 10M consultations completed

• 2M customers and 350K active subscribers

• 21M custom products made with 1M unique formulas

• 350 team members across disciplines

• $600M in lifetime sales with $165M revenue in 2024

• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

The IT & Security team supports our people across offices and factories and covers endpoints corporate systems security and compliance. As the team builds out its foundations compliance programme migration of our device management platform roll-out of a detection capability it is looking for its next apprentice to contribute across several areas.

Level 1 support accounts for roughly half of the role in the first year. This share decreases as documentation and automation are put in place.

• Level 1 support: handling employee requests managing accounts and access preparing devices for new joiners. Support is provided in English.

• IT documentation: setting up a documentation process defining a reusable template per document family building AI writing assistants producing user and administration guides. All documentation is written in English.

• IT processes: formalising the teams processes (joiners movers and leavers request handling hardware lifecycle recurring reviews) monitoring how they are applied and measuring gaps.

• Device management: contributing to the MDM migration defining configuration profiles tracking encryption and updates maintaining the asset inventory.

• Security and compliance: taking part in the annual penetration test and remediation follow-up contributing to access reviews across infrastructure and product systems preparing audit evidence maintaining the third-party register.

• Automation and detection: industrialising recurring controls with no-code tooling contributing to log source onboarding and to the documentation of detection use cases.

• Entering the first year of a two-year masters programme in cybersecurity systems and networks or risk and compliance (open to applicants holding a three-year degree)

• Fluent English written and spoken

• Good command of macOS; working knowledge of Windows

• Networking fundamentals (DHCP DNS VLAN VPN)

• Security basics: identity management MFA least privilege vulnerability management

• Comfortable with no-code automation tools and AI assistants. Some Python or Bash is a genuine advantage particularly for verifying what AI produces

• Rigorous documentation habits autonomy service mindset

macOS for most of the fleet Windows as a complement. Google Workspace Slack Jira and Confluence. Google Cloud Platform. Claude deployed company-wide and used daily including to build our own internal agents. Device management platform and automation tooling currently being selected. EDR secrets manager SIEM being rolled out.

24-month apprenticeship

Starting Oct/Nov. 2026

Location: Paris 2e

Direct mentoring by the Director of IT weekly check-in objectives reviewed monthly and support with your final-year thesis or project.

• Screening interview with People team (45 min)

• Technical and role interview with the Director of IT partly in English (1 h)

• Final interview with the CTO (30 min)

• 100% coverage of health insurance and life/disability plan

• Access to sports and cultural activities with an 75/month allowance

• Swile meal vouchers

• Transport allowance (50%)

• 150 worth of personalized Prose products each month

Prose Values

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual an invitation into our process is always open to our community.

• We value our differences and diverse backgrounds by communicating openly managing with transparency and striving to understand one anothers perspective. Its a key ingredient to our innovation.

Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries staying inventive and agile deepens our clear vision and consistent communication.

• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable resourceful and responsible. Anyone and everyone is encouraged to lead.

• We recognize that in order to continue thinking one step ahead we will need to try new things. We strive to provide an open environment that accepts this truth making space for new ideas to emerge.

Humanity Always

• We assume good intentions in every interaction keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence authenticity and fellowship.

• We operate with the intention of preserving resources creating an environment we can all live in for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.

Required Experience:

Junior IC