Head of Fraud Operations MFMx

Trustpair stops vendor fraud before it happens. Were the automated vendor validation platform protecting 550 enterprise companies worldwide. Since 2017 finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.

As vendor fraud grows more sophisticated we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure reliable vendor account validation to wipe out fraud and boost efficiency.

Internally teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one youll be encouraged and trained to integrate these tools into your workflow in a practical hands-on way.

With offices in New York Paris London and Milan were a diverse team united by a bias for action. We ship fast learn from experiments and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security Trustpair is built for you.

Learn more about how we use AI in our everyday work.

Trustpair is hiring a Head of Fraud Operations to lead our Complementary Checks Operations department as it evolves into Fraud Operations. This is a global leadership role reporting to Cyrille.

You will lead approximately 30 teammates. This hands-on strategic role calls for rigorous execution data-driven decision-making empathetic people leadership and deep curiosity about fraud. You will help Trustpairs human expertise scale alongside its digital and AI-based capabilities.

This position is based in Paris and is onsite.

• Lead and scale Trustpairs global Fraud Operations function while maintaining excellent service quality security processing speed and cost efficiency.

• Transform frontline fraud knowledge proprietary data and industry insight into stronger fraud-detection expertise and inputs for Trustpairs ML and AI models.

• Build a high-performing transparent and continuously improving team that strengthens both client trust and Trustpairs product advantage.

• Lead teams through three direct-report team leads with accountability for internal employees and BPO colleagues.

• Set cascade track and own the teams objectives and operating metrics.

• Recruit onboard coach and assess team leads helping them strengthen day-to-day organization process ownership documentation tool adoption and delivery of strategic initiatives.

• Create a culture that combines high standards subject-matter expertise transparency data awareness psychological safety and continuous improvement.

• Define validate and communicate the Fraud Operations roadmap ensuring that priorities and resources align with Trustpairs company strategy.

• Design scalable processes documentation controls and quality-assurance practices that anticipate operational risks rather than reacting to them.

• Use quantitative models and other analytics tools to monitor performance identify root causes and turn data into practical actions.

• Deploy thoughtful automation and agentic AI use cases to improve quality speed scalability and cost control.

• Build best-in-class vendor-payment-fraud expertise by combining Trustpairs proprietary data real-world cases industry practices and emerging AI capabilities.

• Ensure that the techniques patterns and trends observed by frontline teams are structured shared and used across Trustpair to reinforce fraud-detection IP and product capabilities.

• Act as a subject-matter expert in occasional high-stakes client situations explaining fraud attempts clearly and helping clients implement corrective measures.

• Own the relationship with our BPO provider including performance management operating cadence quality standards contractual follow-up and scalable capacity planning.

• Partner closely with Customer Success and Care on client needs Product on anti-fraud and evaluation operations Engineering on team tooling and Sales on strategic POCs.

• Translate operational and fraud insights into clear recommendations for adjacent teams contributing to both client acquisition and retention.

• At Trustpair we see AI as a tool to save time sharpen focus and boost impact - whether youre already hands-on with AI or eager to learn youll join a team that values and encourages AI-driven ways of working

• Lead and scale people processes tools and AI-driven fraud detection.

• Embed frontline fraud expertise into Trustpairs product and detection models.

• Guide a mature high-performing team through its next growth phase.

• Apply AI and automation to operational and detection challenges.

• Collaborate across Product Engineering Customer Success Customer Care and Sales.

• A Masters degree from an engineering or business school.

• At least 7 years of operations experience in B2B SaaS fintech or payments including successful experience managing an operations team.

• Empathetic transparent and performance-focused people leadership.

• Data-driven translating metrics into priorities and improvement plans.

• Strong project management from scoping through delivery and follow-up.

• Advanced Excel/Google Sheets modeling and BI/KPI tracking.

• Excellent organization prioritization judgment autonomy and escalation awareness.

• Practical detail-oriented problem-solving with proactive risk management.

• Clear influential communication across all audiences.

• Professional fluency in English.

• Curiosity about practical AI applications that improve business outcomes.

• Collaborative adaptable low-ego and receptive to feedback.

• Managed BPO/outsourced operations including SLAs performance capacity quality and contracts.

• KYC/AML financial crime or fraud experience in fintech or banking.

• Background in consulting finance analytics or complex program management.

• Commercial acumen and confidence in high-stakes client discussions.

• Screening call with Céline Chief People Officer 30 minutes virtual

• Experience interview with Cyrille COO 60 minutes virtual

• Case study with Cyrille and Léa Head of CC Ops 60-minute on-site session

• Coffee fit with two future teammates 30-minute conversation on-site or virtual

• Cofounders interview with Alexandre 45-minute interview on-site or virtual.
  

Equal Opportunity Statement
Trustpairs policy is to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status protected veteran status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.