Data Center Technician Manager

As a Microsoft Data Center Technician (DCT) Manager you will lead a team of technicians providing expert guidance on performing hardware deployments diagnostics on equipment and hardware decommissions. You will support technician performance prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).This opportunity will allow you to model leadership principles provide training to technicians and accelerate your career growth in the process.

Microsofts Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI DCT Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs Diversity & Inclusion training and events and professional infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers.

Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries environmental sustainability and optimization at the forefront of our data center design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Lead and develop the team driving accountability coaching and a strong positive culture
• Own data center service compliance and ensure consistent delivery of high-quality standardsEnforce adherence to DCS policies SLAs and operational procedures across all service execution
• Oversee technician readiness including training execution quality checks and corrective actions
• Manage escalations and process changes ensuring effective resolution and clear stakeholder communication
• Champion safety and operational excellence promoting accountability compliance and high service quality across the site

Required Qualifications:

• High school diploma GED or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology or related experience working
• with technical teams.
• Experience directing supervising or managing others.
• This role requires proficiency in written reading and conversational English as all business operations and customer communications are conducted in French.

Background Check Requirements:
Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required we also look for the following Preferred Qualifications:

• Associate degree in Computer Science or related field and/or equivalent work experience.
• Experience supporting IT equipment or related technology.
• Experience working in a production mission-critical 24x7x365 data center environment.
• Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation ASICS/Inventory Control CompTIA (A Server Network) Basic Structure Cabling (BSC) Certified Data Center Professional (CDCP) Microsoft Certified Professional (MCP) Six Sigma Green Belt).
• Experience leading diverse technical or IT workforce of up to ten employees.

Data Center Technicians M3 - The typical base pay range for this role across France is 53600.00 - 99100.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Manager