Aftersales Operations Coordinator

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

AI at SharkNinja

At SharkNinja were building an AI-native culture. Were not waiting for the future; were creating it. Our people are expected to experiment boldly adopt new tools and continuously raise whats possible to create meaningful impact for our consumers. If you believe the best way to do your job hasnt been invented yet youll fit right in.

Aftersales Operations Coordinator

Paris / hybrid - 3 days from our central Paris

About the role

We are looking for an Aftersales Operations Specialist to join our rapidly growing team. This role is a critical part of supporting SharkNinjas refurbishment and repair operations across Europe helping to drive efficient scalable and sustainable after-sales solutions for our retail partners and customers.

As a Aftersales Operations Specialist you will be responsible for coordinating and supporting the end-to-end refurbishment and repair processes from product collection and transport coordination through to operational follow-up with repair and refurbishment partners. You will play a key role in deploying processes monitoring operational performance managing stakeholder communication and ensuring that product and financial flows are handled accurately and efficiently.

You will interface with retailers logistics providers repair and refurbishment centers and internal cross-functional teams to ensure smooth execution and continuous improvement of our circular operations.

Previous experience in logistics reverse logistics repair operations or supply chain is preferred. Strong attention to detail adaptability ownership and a collaborative mindset are equally important. IT literacy and a willingness to learn are also essential.

• Run reports and extract data from internal systems to identify open requirements track activity and prioritize workload accordingly.

• Support the end-to-end coordination of refurbishment and repair operations across Europe.

• Coordinate product collections deliveries and operational flows with retailers carriers repair centers and refurbishment partners.

• Ensure returned goods repair orders and related assets are processed efficiently and in line with company expectations.

• Update internal systems trackers and reporting accurately and in a timely manner.

• Monitor operational performance and proactively follow up on open issues delays exceptions or non-standard outcomes.

• Communicate regularly with retailers and internal stakeholders regarding pick-ups lead times repairs returns and process updates.

• Raise purchase orders and support tracking through to completion where .

• Support the management of financial flows linked to refurbishment and repair activities including credit notes and invoice-related queries.

• Liaise with external partners (3PLs carriers repair and repair centers) and internal departments to ensure smooth operational execution.

• Build and maintain strong working relationships with retailers suppliers and internal stakeholders.

• Help deploy new refurbishment and repair processes tools and ways of working across the region.

• Identify opportunities for process improvement and contribute to the continuous enhancement of operational efficiency service level and customer experience.

• Support internal reverse logistics refurbishment and repair projects as .

Some of the skills and experience youll bring

• Drive ambition and enthusiasm to deliver results and grow within the organization.

• Ability to work in a fast-paced deadline-driven environment.

• Strong attention to detail and excellent organizational skills.

• Excellent communication and interpersonal skills.

• Strong problem-solving mindset with the ability to respond proactively to operational issues.

• Computer literacy: Excel Outlook Word ERP systems.

• Experience working in logistics reverse logistics supply chain refurbishment or repair operations is preferred.

• Experience collaborating cross-functionally and working toward a common goal.

• Quick learner willing to dive into new topics both technical and non-technical.

• Proactive adaptable and comfortable managing multiple priorities.

• Strong work ethic and ability to multitask effectively.

• Interest in sustainability circularity and continuous improvement is a plus.

• Fluent in French and English

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