Customer Experience Coordinator
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Job Summary
- Ensure a high level of service delivery and positive customer experience for all customers for sea and air freight
- Provide accurate and up to date schedule information to customers and service providers
- Manage end to end booking process for both sea and air freight
- Manage cargo call down procedures
- Maintain and circulate updated booking information daily
- Arrange transport and assist customers with customs paperwork and entries
- Timely and efficient processing of documentation including but not limited to import and export documents bills of lading waybills air waybill arrival notices delivery orders calculate freight and charges issue invoices and receipt payments
- Ensure accurate receipting of payments and verification and coding of supplier invoices within defined timeline
- Provide cross-functional support for all trades and operational functions of PFL with a focus on continued business development
- Other tasks as required
Qualifications :
- Desire to deliver market leading service delivery
- Motivated to build a career in the freight industry
- Minimum 3 years experience in similar role
- Demonstrable experience in customer service seafreight and airfreight services
- Pre-existing knowledge of PFL trades desired
- Excellent communication and interpersonal skills
- Results driven and customer orientated
- Able to work autonomously in a fast-paced environment
- Strong attention to detail and accuracy
- Adaptable and pro-active team player
- Continuous learner with strong work ethic
- Integrity
- Experience in Cargo Wise is advantageous
Additional Information :
- Competitive benefits package (salary plus bonus).
- Opportunity for development and internal mobility.
- Wonderful Giving - allowing you to donate company money to a cause of your choice.
- Project Wonderful - Staff spend a day in the community helping with various projects.
- Company focused on wellness and health
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Remote Work :
No
Employment Type :
Full-time
About Company
Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The companys 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most who ... View more
