Senior Operations Analyst Payment Operations

We are looking for a Senior Operations Analyst who is passionate about our mission of Money Without Borders to join our team in Tallinn! Youll partner with our Payment Operations organisation to help drive data-driven decisions that would improve the quality of our data models and improve the way we forecast our operational capacity.

The Payment Operations organisation is responsible for ensuring that our customers payments flow smoothly. The organisation focuses on resolving issues surrounding the movement of funds to deliver a fast and convenient payment experience for our customers.

As a Senior Payment Operations Analyst you will be driving our analytics effort to build and optimise data models that are used to identify operational actions and customer friction points in the payment processing journey. You will also work on building an operational forecasting model to predict capacity based on the future workload demand.

This is a great opportunity for an analyst that has strong product thinking understands customer pain points and is passionate about data modelling and building data pipelines. You will also be part of a wider team of 150 analysts that you can collaborate with on cross-team projects have knowledge sharing sessions and bring ideas on how we can improve analytics across Wise. 

This is an IC2 role. For more information on our Analytics Career Map and levelling structure click here.

Heres how youll be contributing to the team:

• Collaborate with various senior stakeholders in the organisation and effectively communicate your insights into real change for our customers. Join us in working towards our mission.
• Support the organisations drive to make data-driven decisions through improving the quality of our data assets through building scalable and efficient data addition build the organisations confidence in planning future capacity through developing a robust forecasting model.
• Proactively contribute to own create and track key metrics and results for the organisation keeping them accountable throughout the quarter. For example understanding the forecast accuracy and the data health of our pipelines.
• Expose the vast amount of data available to the organisation in a meaningful and actionable way and support other teams in discovering insights from data through meaningful reports and effective visualisations.

Qualifications :

• Youre placed in Tallinn Estonia; or are willing to relocate here (please be aware well be able to only support with right to work documentation but not with relocation support).
• Youve strong experience with SQL and building data pipelines. Youre comfortable working with complex data models and are able to independently design and implement new models.
• Youve strong quantitative skills. Ideally a background in statistics mathematics physics engineering analytics computing or any other scientific areas.
• Youve strong communication skills and an ability to translate business insights into persuasive analytical narratives that are simple to understand and that drives customer impact.
• Youve an ability to structure business problems with minimal supervision and prioritise problems collaboratively with stakeholders. You take ownership of your own impact on our customers.
• Youre proactive. You go beyond just the analysis and get things done.
• Youve experience with data visualisation tools (Looker PowerBI Tableau etc.) and demonstrate confident storytelling ability with data.

Nice-to-have skills:

• Youve experience working in a FinTech area specifically in the payments space (domestic cross-border cards etc.)
• Youve prior experience working with forecasting and working in operational analytics
• Youve experience with user-facing products and data
• Youve strong Python and/or dbt skills

Sounds like the next step for you Apply by submitting your CV in English and answering application questions!

PS! For this role we wont be able to support with relocation costs only with right to work documentation (e.g. working visa).

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time