Quality Assurance Specialist

Join Wises Quality Assurance team and help us build world-class scalable operations that keep customers safe and deliver great this role youll provide independent expert assurance over how work is donespotting risk identifying control gaps and turning insights into clear practical improvements. Youll balance attention to detail with strong judgement using data and tools to form well-reasoned conclusions that stand up to scrutiny.

Youll work closely with partners across the business sharing themes and trends contributing to consistent decision-making and helping raise the bar on qualitywhile keeping pace in a fast-moving environment aligned to our mission of Money Without Borders.

We are looking for candidates with extensive experience in AML Investigation SAR Reporting Fraud Sanctions or KYC (EDD/CDD).

Key Responsibilities:

• Conduct holistic risk-based reviews using test scripts and scorecards to assess risk outcomes compliance with global and regional policies relevant guidance and risk appetite. 
• Assess risk materiality and root causes for each finding providing clear and robust reasons aligned to policy compliance and/or risk mitigation. 
• Participate in calibration exercises to share findings best practice and ensure consistent correct decisions are made across the team. 
• Clearly communicate outcomes to stakeholders covering key risks issues root causes and recommendations maintaining robust records and audit trails.  
• Analyse assess and communicate emerging themes and trends recommending opportunities for continuous improvement. 
• When assigned scope plan and execute root cause analysis or targeted investigations.
• Contributes to team collaboration and knowledge sharing to enhance team capabilities.
• Take a proactive approach to consistently achieving individual and team targets (KPIs SLAs) demonstrating a strong commitment to both quality and speed. Meet deadlines optimise processing times and take full ownership and accountability to deliver results. 
• Perform additional tasks as assigned by your lead demonstrating adaptability and a proactive approach. This includes actively participating in meetings training and internal events to support broader team and company objectives.
• Embody and uphold Wises values in daily interactions. 

Qualifications :

Required:

• Professional experience: 2years of QA or experience of working in a relevant Servicing function (AML Investigation SAR Reporting Fraud KYC - EDD/CDD)  for this role. 
• Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.
• Self-Development: Takes ownership for personal development including commitment to develop expertise through industry and trend analysis regulatory insights and emerging risk typologies. 

Functional skills:

• Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks including testing procedures scoring criteria and root cause analysis. Applies consistent standards across all reviews. 
• Risk and Compliance expertise relevant to the function including the ability to identify and assess risks interpret and apply policy requirements and guidance and a good understanding of the regulatory environment applicable to the function. 
• Analytical Skills: Efficient at reviewing and investigating customer files identifying missing information issues trends and root causes using AI and data as appropriate. 
• Systems and Tools: Competent using case management systems dashboards AI tools to support case working and analysis. Understands automation AI and is comfortable working with evolving tools and technologies to enhance ways of working. 

Values & Behaviours

• Critical thinking: Ability to critically assess information demonstrate attention to detail challenge assumptions dig deeper where required ask the right questions and connect data across different sources to make informed and risk-based decisions explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny. 
• Risk management: Uses facts data policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified. 
• Documentation and communication skills: Clear constructive and concise written and verbal skills with ability to explain risks and issues in simple terms in a constructive and actionable manner.
• Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team policy guidance processes and systems. Open to feedback and continuous improvement. 

Additional Information :

Why should you join

If youre excited to sharpen your quality assurance and risk-assessment skills while making a direct visible impact on how Wise serves customers this Quality Assurance Specialist role is a great fit. With a focus on delivering objective risk-based reviews and actionable insights youll work closely with a range of stakeholders across operations and control functions contribute to consistent decision-making through calibration and best-practice sharing and help drive improvements by identifying themes root causes and opportunities to strengthen our processessupporting Wises mission of Money Without Borders.

 Im interested how do I apply

1. Send your CV and cover letter with the application question:  What makes you a good fit for the Quality Assurance Specialist role

2. Case study - selected applicants will receive a case study as homework;
3. Interview - well select candidates for an interview;
4. Final decision - After successful application an offer will be sent

We can offer visa sponsorship but we dont provide relocation supportthe move and related arrangements would need to be handled by the candidate.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time