Administrative Assistant

Responsibilities:

Student administration and communications:

Supporting current and prospective students by resolving inquiries effectively and in a timely manner;

Ensuring student applications are complete and follow up on incomplete applications;

Providing support to all students and refer complicated matters to the client service centre;

Student applications and registrations:

Assisting students in the registration process;

Communicating registration requirements and deadlines for submissions to all students;

Capturing student records on PeopleSoft;

Module administration:

Booking venues for all SHSPH modules;

Registering modules: Add modules based on students booking forms and emails;

Solving problems regarding duplicate bookings, incorrect codes etc;

Student s summaries and marks:

Entering student information for finalist;

Compiling and providing academic records for finalist;

Compiling and providing letters to all finalists;

Student graduations:

Supporting the graduation process;

Fielding all questions and enquiries regarding graduation process;

Attending graduations and providing the necessary support as required by the faculty;

General office management:

Being efficient in telephonic conversations to communicate with staff, students and external stakeholders;

Performing general office duties necessary for service delivery;

Liaising with staff within the faculty, the broader university, other departments and relevant support services;

Operational and ad hoc activities

Serving as Occupational Health and Safety (OHS) representative in the School;

Carrying out intermediate administrative or other tasks assigned by the Chairperson and/or line manager.

Requirements

MINIMUM REQUIREMENTS:

A relevant three-year Diploma with one year experience in office and student admiration in a tertiary environment;

OR

Grade 12 with three years experience in office and student administration in a tertiary environment.

REQUIRED COMPETENCIES:

PeopleSoft;

Computer literate and use of office software packages and advanced programmes for data analysis (MS Word, Excel, and PowerPoint, as well in the use of internet and e-mails);

Ability to prioritise own workload and work with minimum supervision;

Excellent English language skills (read, write, speak).