29+

Airlines Jobs in Egypt

29+

Airlines Jobs in Egypt


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Sales Representative

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Aerosky Training And Consulting

Job Description Telesalesfortraining coursesand conducting market research to identify selling possibilities and evaluate customer needs. Actively seek out newsalesopportunities through cold calling, networking, and social media. Meeting customersface to face and explain the product professionally and answer all questions. Search for new customer and keep following up with old and current customers. Achieve monthly target with co-operate sales team. Participate on behalf of the company in exhibitions or conferences. Job Requirements Females only. Age is not more than 35. (Fresh graduates are welcome to apply ) All nationalities Very Presentable. Excellent Communication Skills. Previous experience in same field is preferred Good level of English language. Marketing background (Highly preferred). Less

Job Description Telesalesfortraining coursesand conducting market research to identify selling possibilities and evaluate customer needs. Actively seek out newsalesopportunities through cold calling, networking, and social media. Meeting customersface to face and explain the product professionally and answer all questions. Search for new cust More..


Sales Representative

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Aerosky Training And Consulting

Job Description Telesalesfortraining coursesand conducting market research to identify selling possibilities and evaluate customer needs. Actively seek out newsalesopportunities through cold calling, networking, and social media. Meeting customersface to face and explain the product professionally and answer all questions. Search for new customer and keep following up with old and current customers. Achieve monthly target with co-operate sales team. Participate on behalf of the company in exhibitions or conferences. Job Requirements Females only. Age is not more than 35. (Fresh graduates are welcome to apply ) All nationalities Very Presentable. Excellent Communication Skills. Previous experience in same field is preferred Good level of English language. Marketing background (Highly preferred). Less

Job Description Telesalesfortraining coursesand conducting market research to identify selling possibilities and evaluate customer needs. Actively seek out newsalesopportunities through cold calling, networking, and social media. Meeting customersface to face and explain the product professionally and answer all questions. Search for new cust More..


Senior Tour Operator - Inbound Department

2 - 0 years
EGP 4000 - 6000
Egypt / 2 - 0 / EGP 4000 - 6000

Cairo Transport & Touring

Job Description Handle holidays packages for groups and individuals. Handle tailor made requests. Preparing quotations and itineraries. Handle contracting with hotels Following up & updating hotel rates on online systems. Handle arrangements for Ticket, transportation, accommodation, tours and activities. Interact with clients over Phone, E-mail. Handling invoices and issuing of vouchers. Dealing with customer queries, complaints, and make alternative arrangements for customers. Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction. Planning client's incoming tours, taking care of their requirements concerning place of interest, mode of transport preferred, period of stay, budget allocated, and other activities to be performed at the location and provide customized services as per the requirements of each client. Identify and evaluate various options available for travelling and accommodation –In collaboration with planning and contracting executive -and formulating the final quotation to the client Arranging the tour, confirming customer names with airlines/hotels and finalizing the tour program. If required, the tour operator might visit the location to make sure of the client will be enjoying the best quality service Perfect coordination with the tour leaders and guides to make sure that the client does not face any problems in the tour packages . Handle any unexpected situation that might arise in such a manner that the goodwill of the services offered is maintained. Collecting regular customer feedback, evaluating them and take necessary actions if the services are not offered as per expectations of the customers. Prepare regular reports explaining and analyzing the work status quo and using market research information to guide decisions Investigating clients favorable future trends in tourism and offer recommendations to top management Prepare commercial invoices to the client And the accounting Experience with Operation system is a must (Itoms,Itatos, etc…) Job Requirements From 2 to 5 years’ Experience inInboundtourism. Excellent command of English language, any extra language will be an advantage (Spanish, French ..) . BA/BS degree or equivalent. Strong basic computer skills. Willing to start immediately. Ability to draft professional correspondence and excellent communication skills Good user of Microsoft office suite especially outlook and excel Good image/ Presentable. Experience with operation system is a must (Itoms ,Sejour etc….) Foreign language School is a must Less

Job Description Handle holidays packages for groups and individuals. Handle tailor made requests. Preparing quotations and itineraries. Handle contracting with hotels Following up & updating hotel rates on online systems. Handle arrangements for Ticket, transportation, accommodation, tours and activities. Interact with clients over Pho More..


Senior Tour Operator - Inbound Department

2 - 0 years
EGP 4000 - 6000
Egypt / 2 - 0 / EGP 4000 - 6000

Cairo Transport & Touring

Job Description Handle holidays packages for groups and individuals. Handle tailor made requests. Preparing quotations and itineraries. Handle contracting with hotels Following up & updating hotel rates on online systems. Handle arrangements for Ticket, transportation, accommodation, tours and activities. Interact with clients over Phone, E-mail. Handling invoices and issuing of vouchers. Dealing with customer queries, complaints, and make alternative arrangements for customers. Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction. Planning client's incoming tours, taking care of their requirements concerning place of interest, mode of transport preferred, period of stay, budget allocated, and other activities to be performed at the location and provide customized services as per the requirements of each client. Identify and evaluate various options available for travelling and accommodation –In collaboration with planning and contracting executive -and formulating the final quotation to the client Arranging the tour, confirming customer names with airlines/hotels and finalizing the tour program. If required, the tour operator might visit the location to make sure of the client will be enjoying the best quality service Perfect coordination with the tour leaders and guides to make sure that the client does not face any problems in the tour packages . Handle any unexpected situation that might arise in such a manner that the goodwill of the services offered is maintained. Collecting regular customer feedback, evaluating them and take necessary actions if the services are not offered as per expectations of the customers. Prepare regular reports explaining and analyzing the work status quo and using market research information to guide decisions Investigating clients favorable future trends in tourism and offer recommendations to top management Prepare commercial invoices to the client And the accounting Experience with Operation system is a must (Itoms,Itatos, etc…) Job Requirements From 2 to 5 years’ Experience inInboundtourism. Excellent command of English language, any extra language will be an advantage (Spanish, French ..) . BA/BS degree or equivalent. Strong basic computer skills. Willing to start immediately. Ability to draft professional correspondence and excellent communication skills Good user of Microsoft office suite especially outlook and excel Good image/ Presentable. Experience with operation system is a must (Itoms ,Sejour etc….) Foreign language School is a must Less

Job Description Handle holidays packages for groups and individuals. Handle tailor made requests. Preparing quotations and itineraries. Handle contracting with hotels Following up & updating hotel rates on online systems. Handle arrangements for Ticket, transportation, accommodation, tours and activities. Interact with clients over Pho More..


Food Industry Quality Control

3 - 4 years
EGP 4000 - 6000
Egypt / 3 - 4 / EGP 4000 - 6000

Olio Food

Job Description Education: - Agriculture Engineer Experience: - 3 years in food industry - X Catering - Airlines - Food Manufacturing Knowledge: - ISSO 22000 - NFSA - HACCP Job Requirements Education: Agriculture Engineer Previous Experience in Airlines Catering At least 3 years in the food industry and Food Manufacturing Knowledge: - ISSO 22000 - NFSA - HACCP Less

Job Description Education: - Agriculture Engineer Experience: - 3 years in food industry - X Catering - Airlines - Food Manufacturing Knowledge: - ISSO 22000 - NFSA - HACCP Job Requirements Education: Agriculture Engineer Previous Experience in Airlines Catering At least 3 years in the food industry and Food Manufacturing Knowledge: - ISSO More..


Food Industry Quality Manager

10 - 11 years
EGP 4000 - 6000
Egypt / 10 - 11 / EGP 4000 - 6000

Olio Food

Job Description Food Industry experience is preferable. Excellent Interpersonal Skills. Interpersonal communication skills. Demonstrated ability to lead, develop and motivate people. Demonstrated knowledge of financial terms and reporting. Demonstrated sound work ethic, honesty and moral character. Job Requirements 10 years experience 3 years of experience Quality Manager Catering Previous experience in Airlines Catering Knowledge of - ISSO 22000 - NFSA - HACCP Pla Less

Job Description Food Industry experience is preferable. Excellent Interpersonal Skills. Interpersonal communication skills. Demonstrated ability to lead, develop and motivate people. Demonstrated knowledge of financial terms and reporting. Demonstrated sound work ethic, honesty and moral character. Job Requirements 10 years More..


Food Industry Production Engineer

3 - 4 years
EGP 4000 - 6000
Egypt / 3 - 4 / EGP 4000 - 6000

Olio Food

Job Description Organize workflow by assigning responsibilities and preparing schedules Supervise the entire operations of the facility with an aim for high performance Ensure the safe use of the equipment and schedule regular maintenance Provide direction and schedules to the manufacturing department Set daily/weekly/monthly objectives and communicate them to employees Identify issues in efficiency and suggest improvements Enforce strict safety guidelines and company standards Check production output according to specifications Job Requirements Education: Agriculture Engineer Previous Experience in Airlines Catering and Food Manufacturing 3 years in the food industry Knowledge of : - ISSO 22000 - NFSA - HACCP Less

Job Description Organize workflow by assigning responsibilities and preparing schedules Supervise the entire operations of the facility with an aim for high performance Ensure the safe use of the equipment and schedule regular maintenance Provide direction and schedules to the manufacturing department Set daily/weekly/monthly objectives an More..


Senior Customer Service

3 - 4 years
EGP 4000 - 6000
Egypt / 3 - 4 / EGP 4000 - 6000

Travglobe

Job Description Main duties: Provides Customer support for all online sales channels including website, social media, and different online platforms. Provide exceptional Customer service including interacting with customers, answering customer enquiries , troubleshoot website problems and effectively handle customer complaints and escalations. Record new leads on CRM system and set appointments for the sales team. Coordinate and assign new requests to responsible departments. Outgoing calls to clients and suppliers to manage the accounts receivable and payable. Contact different suppliers (Hotels, sightseeing, airlines, local tour operator…etc) to confirm and follow up on outgoing travel services. Secondary duties: Design travel packages and itineraries. Design and sells honeymoon packages . Handles FIT requests and create bookings through different reservation systems along with direct contracting Sells readymade group packages for outbound Travel. Sells optional sightseeing tours and transfer for outbound travel . Collect visa requirements and necessary travel documents from the clients. Follow up with clients through e-mails and calls to provide the updates of their existing bookings for all the booked travel services. Prepare travel proposals and contracts for the client. Handle holidays packages operation for groups Job Requirements Minimum of 3 years work experience in customer service. Minimum of 2 years work experience in tourism in the outbound department. Preferred with at least 1 year experience in Expedia customer service. Maximum Age is 35 years old Fluent English Language Level (writing & Speaking). Very Good expertise in Microsoft Outlook and Office programs. Excellent Communication skills. Excellent time management skills. Presentable appearance Ability to work under pressure. Excellent time management skills and excellent customer focus attitude. Less

Job Description Main duties: Provides Customer support for all online sales channels including website, social media, and different online platforms. Provide exceptional Customer service including interacting with customers, answering customer enquiries , troubleshoot website problems and effectively handle customer complaints and escalations. More..


Senior Honeymoon Travel Specialist

0 - 6 years
EGP 4000 - 6000
Egypt / 0 - 6 / EGP 4000 - 6000

Travglobe

Job Description Design travel packages and itineraries. Design and sells honeymoon packages. Sells Ready made Group Trips. Handling FIT requests and creates bookings through different reservation systems along with direct contracting Sells the optional sightseeing tours and transfers. Collect visa requirements and necessary travel documents from the clients. Follow up with clients through e-mails and calls to provide the updates of their existing bookings for all the booked travel services. Prepare travel proposals and contracts for the client. Handles Customer service , including interacting with customers, answering customer enquiries, and effectively handling customer complaints. Contact different suppliers (Hotels, sightseeing, airlines, local tour operator…etc) to confirm and follow up on outgoing travel services. Assist in training New employees. Job Requirements Minimum of 5 years work experience in sales or tourism industry. Minimum of 3-year experience in the outbound department. Maximum Age is 35 years old Very Good English Language Level (writing & Speaking). Knowledge of leisure destinations outside Egypt. Flexible to travel abroad to handle Group trips. Very Good expertise in Microsoft Outlook and Office programs. Excellent Communication skills. Excellent time management skills. Presentable appearance Ability to work under pressure. Excellent time management skills and excellent customer focus attitude. Less

Job Description Design travel packages and itineraries. Design and sells honeymoon packages. Sells Ready made Group Trips. Handling FIT requests and creates bookings through different reservation systems along with direct contracting Sells the optional sightseeing tours and transfers. Collect visa requirements and necessary travel documents More..


Customer Support Agent

2 - 4 years
EGP 4000 - 6000
Egypt / 2 - 4 / EGP 4000 - 6000

Air Arabia Pjsc

Job Requirements Qualifications High School/Diploma or equivalent; Bachelor's degree in Management is preferred. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). Experience 2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low-cost airlines is a plus. Possesses effective communication skills that enable him/her to utilize in building sales and marketing techniques. Proven record in achieving sales and meeting targets. Cost-oriented, possesses effective persuasive, negotiation, and problem-solving skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives thatsupportthe company’s objectives. Capable of understanding customers’ problems and directing them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints, and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Requirements Qualifications High School/Diploma or equivalent; Bachelor's degree in Management is preferred. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). Experience 2 More..


Call Center Agent

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Air Arabia Pjsc

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly. As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken. Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales. Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively. Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved. Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Male Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). High School/Diploma or equivalent. Capable of using technology systems and tools such as Microsoft Office. No hearing or articulatory problems. No previous experience is required for this role; any experience would be treated as an advantage. Capability of understanding market trends and channeling them leading to effective customer care solutions Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Capable of understanding customers’ problems and direct them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complain More..


Team Leader

4 - 0 years
EGP 4000 - 6000
Egypt / 4 - 0 / EGP 4000 - 6000

Air Arabia Pjsc

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records. Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers’ inquiries and complaints raised from different channels such as: telephone calls. Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue. Assists the Supervisor- Inbound/Manager in the daily operations by providing on “Floor” guidance, support, and monitoring to Call Center agents. Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales. Manages individual’s/team’s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps. Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners. Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers’ experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales. Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division. Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Bachelor degree in Management or equivalent. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus. Knowledge in Call/Contact Center technological systems and tools. Proven skills in analyzing data, identifying pitfalls and recommending effective solutions. Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests. Capable of understanding customers’ problems and direct them in the right channel. Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives. Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Ability to work for long working hours and under pressure. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherenc More..


Business Process Specialist

Not Specified
Not Disclosed
Egypt / Not Specified / Negotiable

Ins Global

Company Introduction Created in 2009, Resonance is a strategically led, creatively inspired, digitally enabled, humanity obsessed, award-winning, integrated digital agency. We craft bespoke innovative solutions for the world’s best fashion, beauty, and lifestyle brands.We unlock the power of brands through connecting culture, insight, and creativity. You’ll find our work across China’s most popular digital networks in the form of TVC, short video, live-streaming, social campaigns, digital production, celebrity KOL, ecommerce and more. Anything new and cutting edge, we are there.Resonance clients include Tiffany, Gucci, Dior, Bose, Byredo, La Perla, Singapore Airlines, Dubai Tourism and more.Job Description – Responsibilities, Tasks and Duties:Apply knowledge acquired on business process modeling notations to various forms of documenting processes.Facilitate any organizational process workshop involving liaising with users and process requirements.Carry out professional measuring and monitoring, as well as provision of feedback on performance of business processes.Educate Business users that are responsible for the operation and management of various business processes.Lead the redesigned workshop processes.Manage changes in process.Identify, detect, and create business processes towards accomplishing business goals specific for the organization.Discern the difference between various steps and business processes recorded on a flowchart.Analyze business steps and processes to enable easy determination of their constituents.RequirementsRequirements – Skills, Knowledge, and Abilities Bachelors degree in business management, Project Management, or related field3-5 years experience in production or process managementPossess knowledge of organization’s culture and structurePossess strong communication skillsAbility to develop and entrench change techniques in an organization Ability to build on the vision of the business organizationAbility to discover and establish business processAbility to design, carry out analysis, and model business processesAbility to construct business process methodology toolbox Skill for business process simulation and optimizationSkill for application developmentPossess required technical skillsAbility to establish and govern business process towards excellence performanceAbility to make decisions fast and also establish rules towards proper business managementAbility to facilitate business process and monitor other members of staff towards attaining business goalAbility to benchmark and analyze various business processes. Requirements – Skills, Knowledge, and Abilities Bachelor\'s degree in business management, Project Management, or related field 3-5 years\' experience in production or process management Possess knowledge of organization’s culture and structure Possess strong communication skills Ability to develop and entrench change techniques in an organization Ability to build on the vision of the business organization Ability to discover and establish business process Ability to design, carry out analysis, and model business processes Ability to construct business process methodology toolbox Skill for business process simulation and optimization Skill for application development Possess required technical skills Ability to establish and govern business process towards excellence performance Ability to make decisions fast and also establish rules towards proper business management Ability to facilitate business process and monitor other members of staff towards attaining business goal Ability to benchmark and analyze various business processes. Less

Company Introduction Created in 2009, Resonance is a strategically led, creatively inspired, digitally enabled, humanity obsessed, award-winning, integrated digital agency. We craft bespoke innovative solutions for the world’s best fashion, beauty, and lifestyle brands.We unlock the power of brands through connecting culture, insight, and creativ More..


Hr Specialist - Cozmo Travel

6 - 8 years
EGP 4000 - 6000
Egypt / 6 - 8 / EGP 4000 - 6000

Air Arabia

Job Description Works closely with the HR-Business Manager on supporting the management of human resources on aday-to-day basis and ensuring the operational functions run efficiently with required staffing and highlyengaged employees. Establishes effective relationships with Line Managers and employees and provides quality advice andservice to management on daily employee services and performance management issues. Assists the HR-Business Support Manager in developing and implementing function related policies andprocedures and in updating the same in the HR General Policies manual and on the portal. Conducts recruitment planning meetings. Verifies the requisition form received from Line Managers versusthe approved manpower budget and provides necessary analysis on justifications for the non-budgetedrequests to the Head of HR for approval. Designs the framework for (internal/external) advertisements of the agreed vacancies ensuring alignmentof criteria and content with the required competencies; decides on the channels to be adopted and followsup on the release of the vacancies. Utilizes available resources and tools such as CVs databank, sourcing engines, LinkedIn, and recruitmentagencies, to identify candidates for the vacancies handled based on given skill sets and competencies.Organizes and conducts Recruitment Campaigns/Open Days/Career Fairs. Conducts pre-screening, short-lists, and partners with HR/Line Managers to design and conductcompetency-based assessment modules for technical and non-technical jobs to ensure attracting bestcalibre. Organizes the interview and assessment arrangements and formalities including necessary material,logistics, invitations to candidates and designated managers/panel, facilitation of stages, and results. Prepares the summary reports of interviews/assessment results, for the specified roles, and finalizes theselection process with the Line Managers. Ensures proper communication is established with candidates on the results of their interviews, i.e.,appropriate feedback that reflects accurate status and maintains a positive corporate image of Air Arabiaat all the times. Conducts necessary salary analysis to prepare employment offers in line with Company’s grading and payschemes; obtains necessary approvals then negotiates the offer financial terms with candidates to theinterest of the Company ensuring fair play and win-win situation. Ensures all pre-offer formalities such as collecting documents, security approval, agreeing on joining datesand reference checks are handled in a timely manner. Extends employment offers/contracts to theselected candidates; educates them on the “T&C”, policies, procedures, working hours, benefits,entitlements, restrictions, labour laws and regulations. Ensures coordination with HR teams on employment visa requirements, travel, and hotel arrangements, ifrequired, and with UHS (where applicable) for medical tests to ensure they are carried out appropriatelyand in a timely manner. Oversees the process of on-boarding ensuring efficient delivery of IDs, Uniforms, logistics, “WelcomePackages”, LMS training and GCAA required tests/licenses, and conducts familiarization tours introducingthe company’s guiding principles and working environment. Provides competitive market research and prepares pay studies to help establish pay practices and paybands that help to recruit and retain superior staff. Complies with all existing governmental and labour laws and government reporting requirements.Maintains minimal company exposure to lawsuits. Protects the interests of employees and the company inaccordance with company Human Resources policies and governmental laws and regulations. Participates in conducting investigations on employee grievances or disciplinary issues. Advises managersand supervisors about the steps in the progressive discipline system of the company. Conducts exit interviews for staff in junior positions and analyzes the outcome of “Attrition Reports” to recommend corrective measures accordingly. Partners with the Performance Management Specialist to take necessary action towards confirming/terminating new joiners based on the 3/6 months probationary appraisal results. Initiates letters of confirmations, resignations, terminations, retirement, transfers, re-designations, promotions, internships, and others in coordination with HR Teams and Line Managers, this includes the special programs and upgrades for Pilots/Cabin Crew/Technicians/Engineers (as assigned). Generates/reviews/ and maintains function related reports and spread sheets such as Recruitment Status Report, Recruitment Statistics, New Joiners Checklists, Reports, etc. Monitors the HR system to ensure it is updated with records and documents needed; maintains databank of all qualified CVs to refer to for future vacancies. Performs any other duties as advised by Line Manager. Job Requirements Bachelor degree in Human Resources or Sciences/ Management/Administration or equivalent from a recognized university; alternately a higher diploma or certificate in a related field combined with needed years of experience. Must have completed two or more of the job related trainings such as “Competency Based Interviewing Techniques”, “Effective/Advanced Interviewing Skills”, “ Interviewing and Selection”,“ Negotiating and Influencing”, “Evaluation and Assessment”, “ Performance Management”, etc. Professional HR qualifications and certificates such as PMS, HP, HRP, SHRP, etc. are preferred. Ability to use technology systems/tools mainly those of recruitment Sourcing Engines and agencies, ERP, etc. Proficient in Microsoft Office (Advanced Excel), Internet, LinkedIn, and Web Search. Cost Control, Project Management, and Compliance, and “Train the Trainer” trainings are an added value. Excellent written and verbal communication, business writing, presentations, and reporting skills etc. Fluent in English Language, (Arabic language is a plus) 6+ years of related working experience in Human Resources in any service industry preferably in Airlines out ofwhich a minimum of 3 years at least working in Recruitment/Talent Acquisition. Must have worked in a mid-sized organization operating on a regional/multinational level. Knowledgeable in HR functions (employee services/payroll/PMS) and corresponding processes is a pre-requisite. Knowledge in formalities and pre-requisites associated with UAE Immigration and Labour requirements is preferred. Must have worked on developing competency-based assessment centres and modules. Experienced in drafting contracts with attention to labour regulations and company’s policies. Cost-oriented, possesses effective negotiation and problem solving skills. Employs effective communications and interpersonal skills to interact with all levels both internally withstakeholders and externally with vendors, service providers, candidates, and others, to achieve work requirements. Exposure and good relations with the available resourcing engines and recruitment agencies is preferred. Hands-on conducting effective interviews and assessments for candidates within agreed principles and guidelines. Capable of meeting deadlines without compromising the quality of outcome. Capable of prioritizing and assigning responsibilities as well acting in critical situations. High attention to details, confidentiality, and ability to implement and monitor adherence of team to policies,procedures and set measures are a must. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Works closely with the HR-Business Manager on supporting the management of human resources on aday-to-day basis and ensuring the operational functions run efficiently with required staffing and highlyengaged employees. Establishes effective relationships with Line Managers and employees and provides quality advice andservice to More..


Cabin Crew

0 - 3 years
EGP 4000 - 6000
Egypt / 0 - 3 / EGP 4000 - 6000

Air Arabia

Job Description Conduct: Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc. Safety Measures: Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times. Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures). Administers first aid to passengers where necessary. Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly. Customer Service: Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures. Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs. Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions. Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets. Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her. Crosschecking and Reports: Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate. Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying. Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff. Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers. Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain. Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license. Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives. Job Requirements Fresh graduates are encouraged to apply for this role. Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value. Active cabin crew license is an advantage. Capable of working in shift pattern and for extended working hours. Shows high flexibility and adaptability to frequent changes and busy schedules. Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs. Less

Job Description Conduct: Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc. Safety Measures: Instructs passengers on safety procedures to be followed ens More..


Retail Representative - (front Line Agent)

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Europcar

Job Description Handle vehicle pickup and drop off Check the reservations daily to prepare the car for the customer. Upon arrival get all the required documents from the customer and provide the customer with all the needed instructions and make sure that he/she understands the terms and conditions. Open the contracts and close them when the car is returned Assist the customer during the inspection process Answer customer calls Receive calls from customers about different issues like car breakdown, accident, inquiries or rental period extension. Answer all customer inquiries and in case there are any issues, try to solve the issue based on the given authorities or direct the complaint to the authorized person. Follow up on car maintenance Follow up on station’s fleet maintenance and make sure that all the preventive or corrective maintenance has been performed based on the mileage or the maintenance schedule. Update the daily fleet Update the daily fleet of the station that includes the available and booked cars, licenses renewal dates and Maintenance. Create reservation for walk in customers If the customer come to the station as a walk in, Check if there are any available cars for a reservation, if there is availability, prepare the contract for the customer and inform him/her with the terms and conditions. Settle the fund every week Collect the invoices from drivers and settle a fund every week. On monthly basis, collect the station’s revenue and allocate it in the Revenue vs. Expenses sheet to track the station’s revenue. Check the number of customers that their rental agreement exceeds the 15 days period and renew the EXCESS on the 16th day Visit the parking area once at least during the shift regularly. Job Requirements Education: Bachelor's Degree from a reputable University. Very good English Skills. Good Computer Skills. Having Very good communication skills and negotiation skills. Presentable, Flexible, and customer-oriented person. Background in Tourism , Hotels or Airlines is a plus. Less

Job Description Handle vehicle pickup and drop off Check the reservations daily to prepare the car for the customer. Upon arrival get all the required documents from the customer and provide the customer with all the needed instructions and make sure that he/she understands the terms and conditions. Open the contracts and close them when the More..


Call Center Agent

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Air Arabia

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly. As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken. Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales. Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively. Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved. Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). High School/Diploma or equivalent. Capable of using technology systems and tools such as Microsoft Office. No hearing or articulatory problems. No previous experience is required for this role; any experience would be treated as an advantage. Capability of understanding market trends and channeling them leading to effective customer care solutions Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Capable of understanding customers’ problems and direct them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complain More..


Team Leader - Gocozmo

4 - 0 years
EGP 4000 - 6000
Egypt / 4 - 0 / EGP 4000 - 6000

Air Arabia

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records. Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers’ inquiries and complaints raised from different channels such as: telephone calls. Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue. Assists the Supervisor- Inbound/Manager in the daily operations by providing on “Floor” guidance, support, and monitoring to Call Center agents. Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales. Manages individual’s/team’s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps. Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners. Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers’ experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales. Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division. Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Bachelor degree in Management or equivalent. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus. Knowledge in Call/Contact Center technological systems and tools. Proven skills in analyzing data, identifying pitfalls and recommending effective solutions. Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests. Capable of understanding customers’ problems and direct them in the right channel. Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives. Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Ability to work for long working hours and under pressure. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherenc More..


Accountant – General Accounts

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Air Arabia

Job Description Maintains accounting controls and financial security throughout all the transactions carried by auditing documents, adhering to the approved policies and procedures, and alerting the manager with any abnormalities or discrepancies noticed. Ensures the accuracy and correctness of all financial entries carried by him/her in the ERP in conformity with recognized financial dimensions. Documents financial transactions by entering account information. Handles all the fuel vendors’ invoices and queries timely and accurately; posts the invoices for approval in line with adopted procedures; interacts with users from other departments whenever necessary to resolve issues and obtain approvals and process timely payments without any delays. Executes all assigned accounts Debit Notes/Credit Notes ensuring timely and accurate posting to cost elements in ERP system. Monitors the flow of activities with outsource service providers and ensures all invoices are posted on timely basis and addresses issues if any for remedial actions.; maintains and communicates the procedural manual to the service providers. Ensures all the Bank Guarantees received from Suppliers are renewed as per agreed terms and timeframes in line with Company’s procedures. Reconciles financial discrepancies by collecting and analyzing accounts information for the general accounts such as suppliers on monthly basis including Supplier Balance Reconciliations. Reviews all fuel related cost accounts before monthly and annual closing by compiling all related information. Reviews non-technical costs areas and statements with respective departments with objectives for cost reduction; reviews actual expenditure to prepare budgets accordingly. Prepares special financial reports periodically such as the MIS Reports by collecting, analyzing, and summarizing account information and trends. Secures financial information by completing data base backups. Coordinates with external auditors on schedules to facilitate their audits and ensure smooth inspection as per instructed by his/her seniors. Maintains supplier confidence and protects operations by keeping financial information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks. Contributes to team effort by accomplishing related results as needed. Job Requirements 1-3 years of comprehensive working experience in corporate finance or accounting in any industry, preferably for a company operating on regional/multinational level. He/she must have worked in a mid-sized organization operating on a regional/multinational level, preferably in Airlines/Travel/Tourism industry; experience with low-cost airline would be an advantage. Sound knowledge in accounting cycle, process flow and procedures is a pre-requisite. Possesses comprehensive knowledge in accounting fundamentals and systems such as SFAS (Statements of Financial Accounting Concepts). Strong math and numerical reasoning ability and high accuracy are mandatory for this role. Familiar with formalities and pre-requisites associated with internal and external audits. Experienced in a computerized accounting environment is essential. Very good exposure on financial models and new technologies in the industry. Excellent financial, analytical and reporting skills. Capable of meeting deadlines without compromising quality of outcome. Proven skills in analyzing data, identifying irregularities and recommending corrective measures. High attention to details, confidentiality, and ability to adhere to procedures and set measures are a must. Cost-oriented, possesses effective negotiation and problem solving skills. Ability to use a balance of technical expertise, and interpersonal relations to interact with senior level stakeholders and external providers to support company’s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Maintains accounting controls and financial security throughout all the transactions carried by auditing documents, adhering to the approved policies and procedures, and alerting the manager with any abnormalities or discrepancies noticed. Ensures the accuracy and correctness of all financial entries carried by him/her in the ER More..


Operation Team Leader

3 - 4 years
EGP 4000 - 6000
Egypt / 3 - 4 / EGP 4000 - 6000

Bevatel

Job Description Taking part in planning, developing and implementing organization policies and goals. Liaising with travel partners including hotels, car rentals and airlines to ensure flawless operation management. Constantly motivating the operations team to hit the targets and ensure company profitability. Meeting with the company’s top management regularly to communicate customers’ issues and the company’s profitability. Responsible for the overall direction, coordination, and laws. Carries out managerial responsibilities in accordance with the organization's policies. Job Requirements Males Previous experience as an Operation Specialist in handling and solving clients' issues and complaints with hotels and suppliers using online systems. Previous experience with Saudi clients is a plus. Excellent communication and leadership skills. Strong Problem solving skills. Good up to very good English level. Less

Job Description Taking part in planning, developing and implementing organization policies and goals. Liaising with travel partners including hotels, car rentals and airlines to ensure flawless operation management. Constantly motivating the operations team to hit the targets and ensure company profitability. Meeting with the company’s More..