Shift Manager, AMZL Last Mile delivery

As a Shift Manager within Amazon Last Mile Logistics (AMZL) you will lead end-to-end station operations driving operational excellence across safety quality productivity and customer experience. This is a hands-on leadership role where you will own shift-level performance manage a diverse team of associates and delivery associates and ensure all operational KPIs are met or exceeded. You will be expected to think critically act decisively and drive continuous improvement in a fast-paced high-volume delivery environment.


Key job responsibilities
Safety & Compliance: Champion a culture of safety across the station. Ensure full compliance with Amazon safety standards including OTR/UTR protocols PPE adherence FICO scorecard and DIVC processes. Conduct regular safety walks and drive zero-incident performance.

Operational Performance: Own shift-level KPIs including FDDS DEA FPY DPPH and CIT. Conduct daily performance reviews deep dives on metric misses and drive root cause analysis with corrective actions to closure.

Quality Management: Monitor and improve quality metrics (Concessions DNR Damages CPS OOJ). Implement standard work across all processes and ensure SOP adherence at every level of the operation.

Team Leadership & Development: Lead coach and develop a team of associates and delivery service partners. Drive engagement conduct structured career conversations and build a high-performance culture. Prioritize coaching over corrective action develop talent before escalating.

Process Improvement: Identify operational bottlenecks and implement data-driven process improvements. Collaborate cross-functionally with ACES RME L&D and Transport to optimize workflows and reduce waste.

Shift Standardization: Partner with peer managers to standardize processes across shifts ensuring consistent execution and seamless handoffs. Maintain accurate DBR updates and ensure continuity of operations across the weekend.

Stakeholder Collaboration: Work closely with DSP partners Transport Planning Finance and central teams to align on capacity planning cost management and peak readiness.

- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

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