Lead Agent Ocean Export

As a Lead Agent Ocean Export you will support the Supervisor and Manager in running daily operations ensuring the smooth and timely movement of freight while delivering excellent customer service.

You will also play a key role in guiding the team driving efficiency and maintaining strong relationships with customers.

Operations

• Ensure smooth and timely processing of ocean export shipments
• Prepare and verify export documentation
• Manage accurate data entry billing and job costing
• Coordinate shipments with customers and meet service expectations
• Monitor shipments to ensure customer satisfaction
• Follow customer SOPs and company procedures
• Identify opportunities to improve processes and efficiency

Team & Performance

• Support workload distribution within the team
• Monitor workboards and ensure KPIs are met
• Guide and mentor team members
• Promote a positive and collaborative team environment
• Drive adoption of tools and process improvements

Customer & Business Support

• Build and maintain strong customer relationships
• Support pricing requests in line with customer needs and market conditions
• Contribute to customer retention and CRM updates
• Monitor invoicing and ensure accuracy
• Communicate proactively with stakeholders

Qualifications :

• Minimum 5 years of experience in Ocean Export or freight forwarding
• Good understanding of export operations and documentation
• Knowledge of Expeditors systems products and processes
• Strong customer service mindset
• Good communication skills in English (written and verbal)
• Proficiency in Microsoft Office (Excel Word)
• Strong organization and time management skills
• Problem-solving mindset with attention to detail
• Ability to work independently and within a team
• Positive attitude and willingness to learn
• Ability to support and guide team members
• Preferred: Hazardous Materials certification

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time