Junior Site Reliability Engineer Alexandria

What youll be doing:
Platform monitoring & incident response
Monitor the health and performance of our platform using tools such as Dynatrace identifying and responding to alerts and potential issues.
Provide first-line technical support by investigating troubleshooting and resolving customer issues received through support tickets and calls.
Respond to infrastructure and application incidents including traffic spikes bot activity and high resource consumption.
Collaborate with senior engineers vendors and other IT teams to troubleshoot complex issues and ensure timely resolution.

Cloud infrastructure & system support
Support and troubleshoot our cloud infrastructure including Microsoft Azure Windows Servers Azure SQL and Kubernetes (AKS).
Help maintain the stability availability and performance of our systems and applications.
Work with Fastly (WAF/CDN) to investigate and mitigate abnormal traffic and bot activity.
Monitor renew and troubleshoot SSL certificates to maintain secure platform operations.

Automation & continuous improvement
Develop and maintain scripts to automate routine tasks improve operational efficiency and reduce manual intervention.
Contribute to technical documentation operational procedures and knowledge sharing initiatives.
Support infrastructure projects including cloud migrations Azure optimizations and system maintenance.
Collaborate with the team to improve monitoring troubleshooting and incident response processes.

Global collaboration & on-call support
Work closely with our international infrastructure team to ensure smooth operations across different time zones.
Participate in scheduled shifts and paid weekend on-call rotations to support platform availability and timely incident response.
Communicate effectively with colleagues and stakeholders providing clear updates on incidents and their resolution.

Qualifications :

What youll bring:
A degree in Computer Science Engineering or a related field or equivalent relevant practical experience.
Ideally 23 years of hands-on experience working with Microsoft Azure infrastructure and related services.
Familiarity with Microsoft technologies such as Windows Server DNS IIS MSSQL or Azure SQL.
A basic understanding of containerization technologies such as Docker and Kubernetes (AKS).
Exposure to monitoring tools such as Dynatrace Prometheus Grafana Nagios Zabbix or similar.
Familiarity with scripting languages such as PowerShell or shell scripting.
A strong troubleshooting mindset with the ability to investigate technical issues think logically and remain calm under pressure.
Good communication skills a collaborative attitude and a willingness to learn and develop your technical expertise.
Flexibility to work in scheduled shifts and participate in an on-call rotation.
Microsoft Azure certifications such as AZ-900 or AZ-104 are considered a plus.

Additional Information :

Our values 

At Sana Commerce our values guide everything we do: 

• Champions of Our League  We balance quick wins with long-term success. 
• Supercharge Our Customers  We help our customers succeed by continuously improving their digital commerce experience. 
• Determined to Grow  We embrace challenges and keep raising the bar. 
• Bold Together  We achieve more by supporting one another. 

Job descriptions dont cover everything. Even if you do not meet every single requirement we have ambitious plans and we value experienced professionals who share our vision and look forward to growing with us. If you believe your background is a strong match we strongly encourage you to apply and include your motivation.  

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time