Groups Coordinator

Were looking for an organized and detail-oriented Groups Coordinator to join our dynamic team in Cairo this role youll serve as a central point of communication and coordination for group-related initiatives working collaboratively with internal teams clients and external stakeholders. Youll manage the complete lifecycle of group inquiries while maintaining accurate data systems and ensuring seamless operational execution. This position offers an excellent opportunity to develop your coordination skills in a fast-paced customer-focused environment where your contributions directly impact client satisfaction and organizational efficiency.

• Manage the full lifecycle of group inquiries from initial request through rate loading and distribution following established standard operating procedures
• Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress performance metrics and rate audits for leadership review
• Coordinate group block requirements and handle ad hoc group requests with flexibility and responsiveness
• Manage shared inboxes for group inquiries prioritizing tasks and ensuring timely professional responses to internal and external stakeholders
• Support the completion of RFP (Request for Proposal) processes for group accounts including data collection rate setup and tracking to meet client requirements
• Ensure compliance with organizational guidelines and policies related to group reporting and procedures
• Organize and support client visits site inspections and familiarization trips to enhance client relationships
• Handle customer and agency inquiries related to group bookings promptly escalating issues as needed to appropriate team members
• Contribute innovative ideas and suggestions to improve operational efficiency processes and client engagement within the coordination function
• Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives

Qualifications :

Required Qualifications:

• 12 years of experience in a coordination administrative support or sales support role preferably in hospitality events or group travel industries
• Proficiency in CRM systems and Microsoft Office tools particularly Excel and PowerPoint
• Excellent organizational and time management skills with demonstrated ability to handle multiple priorities simultaneously
• Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders
• Exceptional attention to detail and accuracy in administrative and data management tasks
• Solid understanding of group booking processes and group travel coordination
• Ability to analyze data and prepare clear comprehensive reports

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time