Service Quality Jobs in Dominican Republic

We are seeking a Service Desk QA Analyst who will be responsible for evaluating ticket quality ensuring SLA compliance identifying service improvement opportunities and enhancing the overall user experience. This role will also lead the creation and delivery of Service Desk training programs and ser...

Service Delivery & ITSM Service Delivery Management IT Operations ITIL Processes ITSM Framework Incident Management Problem Management Change Management Service Governance SLA Management Operational Support The Service Delivery Manager plays a critical role in ensuring the effective and efficient...

On Site Position- SDE Santo Domingo Este The IT Client Success Manager MSP is a strategic client facing role responsible for managing relationships with existing clients and ensuring long term satisfaction retention and service alignment.This role acts as a bridge between clients and internal techni...