Quality Analysis Jobs in Dominican Republic

Key Responsibilities: Monitor and evaluate calls emails and back-office processes as per quality standards Share actionable feedback with employees to improve performance Identify gaps in quality and recommend process improvements Create and deliver soft skill and process related training and re...

Responsibilities:Drive and execute VCA strategy across the Caribbean countries proactively capitalizing on regional opportunitiesCreate business insights including user experience and recommendation for consulting projectsProject management of bespoke complex projects working together with client fa...

Responsibilities:Lead the gathering and analysis of information support the formulation and testing of hypotheses to address client business problemProduce insights analyses and recommendations to improve client performance boost growth drive understanding of client issues and provide strategic guid...