Requirements
Automation Engineering
Design develop and maintain end to end automation solutions using Microsoft Power Automate and n8n
Build scalable cloud workflows integrating SharePoint Outlook Teams Excel Online Dataverse and external APIs
Create reusable and productized automation frameworks deployable across multiple client tenants
Develop automation standards governance practices and deployment documentation
AI & Generative AI Integration
Integrate Generative AI capabilities into workflows using Claude Microsoft 365 Copilot Copilot Studio and Azure OpenAI
Develop AI powered solutions for document extraction summarization classification validation and decision support
Configure AI assisted intake reporting and operational automation systems
Evaluate and implement emerging AI tools and automation technologies
Power Platform Development
Build and maintain Power Apps including canvas and model driven applications
Design operational dashboards intake portals approval systems and reporting tools
Develop Dataverse solutions with environment variables and connection references for enterprise deployment
Support integration between Power Platform and third party systems
Process Analysis & Solution Design
Lead discovery workshops with internal stakeholders and clients
Analyze current state business processes and identify automation opportunities
Create Process Definition Documents (PDD) and Solution Design Documents (SDD)
Translate operational requirements into scalable technical solutions
Operational & Client Support
Troubleshoot automation failures integration issues and system performance concerns
Monitor automation health reporting accuracy and workflow optimization opportunities
Collaborate with cross functional teams including Operations IT HR Security and Client Services
Provide technical guidance and mentoring to junior team members when needed
Example Projects
AI powered data consolidation workflows replacing manual Excel and email processes
Automated document extraction and validation solutions with audit trail capabilities
Outlook to Jira timesheet automation using calendar data
Zero inbox email triage and auto labeling workflows
Multi tenant Microsoft 365 reporting solutions through Lighthouse
Productized Dataverse applications deployable across multiple client tenants
Required Qualifications
4 years of experience in automation engineering systems integration or Power Platform development
Strong experience with Microsoft Power Automate and Power Apps
Hands on experience with Generative AI integrations and API based AI tools
Experience working with Microsoft 365 SharePoint Online Teams Outlook and Dataverse
Experience building and troubleshooting REST API integrations and HTTP actions
Strong understanding of workflow architecture process optimization and automation governance
Professional English communication skills
Preferred Qualifications
Experience with n8n workflow automation
Experience with Microsoft 365 Copilot and Copilot Studio
Experience with Azure services and Azure OpenAI
Familiarity with Microsoft Lighthouse and multi tenant administration
Knowledge of security compliance and enterprise deployment best practices
Experience working in consulting or client facing environments
Technical Skills
Microsoft Power Platform
Power Automate
Power Apps
Dataverse
SharePoint Online
Microsoft 365 Copilot
Copilot Studio
Claude API / MCP
n8n
Azure / Azure OpenAI
REST APIs & HTTP integrations
Excel Online
Microsoft Teams & Outlook
Soft Skills
Strong problem solving and analytical thinking
Excellent communication and documentation skills
Ability to manage multiple projects simultaneously
Client focused mindset
Strong attention to detail
Self driven and solution oriented
Comfortable working in fast paced environments
Why Join Black Birch Technology Group
Work on cutting edge AI and automation initiatives
Build enterprise grade solutions with real business impact
Collaborate with innovative teams and clients across industries
Opportunity for growth within a rapidly evolving AI and automation practice
Flexible hybrid and remote work environment
Exceptional written communication skills Ability to translate technical concepts into clear concise content Strong organizational and research abilities Experience maintaining IT documentation or knowledge base systems Familiarity with ITIL IT service operations and ticketing workflows Technical Skills Required Proficiency with Microsoft 365 and documentation tools Experience with ITSM systems (ConnectWise Jira Service Management Zendesk etc.) Basic understanding of IT support processes (OS networks applications) Experience with IT Glue Confluence or HaloITSM is preferred Education & Certifications High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance-Based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well-being
High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus
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