SALES TEAM LEADER

1. Team Leader Santo Domingo Dominican Republic Role summary Lead a team of conversion and retention agents for a regulated brokerage ensuring compliance performance coaching and operational excellence.

Key responsibilities

• Supervise daily operations: targets schedules QA coaching and 1:1 performance management.
• Ensure strict compliance with KYC/AML responsible trading and regulatory procedures; liaise with compliance and risk teams.
• Drive KPI achievement (funded accounts trading volume retention NPS) analyze metrics and implement improvements.
• Handle escalations involving margin calls account disputes withdrawals and suspicious activity.

Qualifications

• 35 years supervisory experience in a regulated brokerage or trading contact center (FX/CFD/crypto) with managerial track record.
• Fluent Spanish or Portuguese; strong English.
• Deep knowledge of trading platforms (MT4/MT5/proprietary) payments KYC/AML and regulatory requirements.
• Leadership reporting WFM and QA experience.

Compensation & benefits

• Competitive salary team/individual performance bonus.
• Travel ticket allowance: $200.
• Rent support: $450/month for 3 months.
• Local benefits leadership training and career progression.