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IT MSP Client Success Assistant

Black Birch Technology Group

Job Location:

Santo Domingo Este - Dominican Republic

Monthly Salary: RD$ 55000 - 65000

Experience Required: 1-3years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

IT FUNDAMENTAL KNOWLEDGE IS A MUST- ON SITE POSITION CORAL MALL SDE- C1 ENGLISH LEVEL REQUIERED

We are seeking a proactive and customer-focused IT MSP Client Support Assistant to support daily operations client communication executive coordination and technical service delivery within our Managed Service Provider (MSP) environment.

This role is ideal for someone with strong organizational skills a service-oriented mindset and foundational IT knowledge who enjoys working in a fast-paced technology support environment. The position combines IT support coordination with administrative and executive assistant responsibilities to help ensure operational efficiency across the organization.

The IT MSP Client Support Assistant will help maintain smooth communication between clients leadership and technical teams while assisting with ticket management scheduling documentation reporting and administrative coordination.

Requirements

Assist with managing and monitoring client support tickets through the help desk system

Coordinate communication between clients and technical support teams

Schedule service calls meetings onboarding sessions and follow-ups

Maintain accurate documentation of client interactions service requests and resolutions

Support onboarding and offboarding processes for client users

Assist with tracking SLA compliance and ticket response times

Escalate urgent issues to the appropriate technical resources

Help maintain internal operational documentation and client records

Provide basic troubleshooting support and administrative IT assistance when needed

Follow up with clients to ensure satisfaction and resolution completion

Support overall MSP operations and service delivery initiatives

Administrative & Executive Support Responsibilities

Manage calendars appointments and meeting coordination for leadership

Assist with preparing reports presentations and internal documentation

Coordinate travel arrangements scheduling and logistics when needed

Support email management and professional client communication

Assist with invoice follow-ups vendor coordination and administrative tracking

Maintain organized digital records and operational files

Help coordinate internal projects and cross-department communication

Support leadership with administrative tasks and operational priorities

Prepare meeting notes action items and follow-up communications

Qualifications

Previous experience in customer service administrative support executive assistance help desk or IT support preferred

Basic understanding of IT environments Microsoft 365 networking or technical support concepts is a plus

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

Ability to work independently and in a team-oriented environment

Experience using ticketing systems CRM platforms or project management tools is preferred

Proficiency in Microsoft Office Suite and Google Workspace

Strong attention to detail discretion and follow-through

Preferred Skills

Experience working in an MSP environment

Familiarity with remote support tools

Basic understanding of Active Directory hardware setup or cloud platforms

Strong customer service and client relationship management skills

Ability to prioritize tasks in a fast-paced environment

Professional and polished communication style

What We Offer

Professional growth opportunities within the IT and MSP industry

Collaborative and supportive work environment

Exposure to multiple technologies and client environments

Ongoing learning and development opportunities

Required Skills:

Exceptional written communication skills Ability to translate technical concepts into clear concise content Strong organizational and research abilities Experience maintaining IT documentation or knowledge base systems Familiarity with ITIL IT service operations and ticketing workflows Technical Skills Required Proficiency with Microsoft 365 and documentation tools Experience with ITSM systems (ConnectWise Jira Service Management Zendesk etc.) Basic understanding of IT support processes (OS networks applications) Experience with IT Glue Confluence or HaloITSM is preferred Education & Certifications High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance-Based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well-being

Required Education:

High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus

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