Senior Property Operations Manager

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

• Lead operational performance service delivery and customer experience across the portfolio
• Set and implement portfolio-wide standards processes and resource allocation
• Identify and close operational gaps; optimise resource and asset use
• Oversee site presentation safety and partner/facility quality

• Own budget forecast accruals BVA OPEX and KPI performance
• Drive cost optimisation and corrective action where needed
• Partner with Asset Management and Finance on business plans
• Approve invoices/charges and ensure accurate cost allocation
• Ensure reporting accuracy in Yardi T2L InvestorWEB and other systems

• Deliver leasing conversion and occupancy targets portfolio-wide
• Monitor KPIs and drive improvement initiatives
• Ensure consistent onboarding contract admin and compliance

• Ensure adherence to policies SOPs and regulatory requirements
• Oversee H&S programmes inspections fire systems and audit readiness
• Act as escalation point for compliance and risk issues
• Align standards across sites and hold partners to contractual obligations

• Drive a consistent resident experience strategy and enforce CSAT KPIs
• Manage online reputation and resident feedback
• Standardise complaint management and service recovery
• Lead community engagement and customer experience initiatives

• Act as primary operational partner to Asset Management Finance and senior leadership
• Support investment objectives through operational delivery
• Lead rollout of new systems processes and business initiatives
• Manage key supplier and external stakeholder relationships
• Key programmes: Origami (incident reporting) Vantify

• Lead coach and develop APOMs POAs and onsite teams
• Drive talent development succession planning and workforce planning
• Conduct 1:1s development conversations and performance reviews
• Oversee recruitment onboarding training and organisational change
• Build a high-performance accountable collaborative culture

• Extensive experience in property management hospitality or residential operations
• Strong financial acumen; proven budget and KPI management
• Proven leadership experience developing and leading teams
• Excellent stakeholder management and communication skills
• Proactive solution-oriented and able to balance strategy with hands-on delivery
• BA or Masters in a business-related field

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to