Senior Key Account Manager (Dutch Speaking)

Are you driven by building meaningful customer partnerships that deliver real commercial impact Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you

Famly is looking for a Senior Key Account Manager to drive expansion retention and strategic influence across customers in the Netherlands and Nordics.

About Famly
Were on a mission to stop admin stealing the joy of working with young children. We do that with our platform the worlds first proactive assistant for educators and staff that handles admin for them so they can get back to what they love. And we do it with our content (like The Tiny Chair Podcast) reminding educators of the joy and meaning that got them into working with children in the first place.

As a Senior Key Account Manager at Famly you will operate at the highest level of strategic account ownership. You will take the lead on our enterprise and most complex partnerships.

Solutions-focused and positive you thrive in a fast-paced environment - navigating opportunities to accelerate commercial growth and deepen customer love at every turn. Youre not only a master of relationship management and growth - youre also a driving force behind team excellence and customer-centric innovation.

Lead our most valuable and complex accounts with an executive-level approach. Youll build deep multi-threaded relationships with senior stakeholders.

• Design and deliver long-term account strategies driving expansion retention and strategic alignment

• Identify and close significant upsell opportunities through deep commercial and consultative work

• Own the rollout and deployment of Famly across multiple large customers sequencing milestones and adapting the approach for sites at different levels of readiness

• Design and deliver training for nursery staff from tech-confident to tech-nervous building reusable materials that scale across the group

• Enable other Key Account Managers (KAMs) supporting onboarding peer reviews and skills development

• Act as a voice of the customer across Product Sales and CX helping align internal teams with client needs

• Own forecasting and portfolio reporting for leadership ensuring clarity on growth risks and outcomes

• Fluent in spoken and written Dutch and English. This is essential as you will be working in both

• 3 years of experience in a similar role

• Executive-level communication and strong interpersonal skills with the ability to engage effectively with diverse stakeholder groups

• A positive solutions-focused mindset seeing every challenge as an opportunity to strengthen customer trust and fuel commercial growth

• Commercial Sharpness: You understand what drives growth and take ownership of outcomes

• Strategic and creative thinking with the ability to align customer objectives with Famlys business goals

• Calm Under Pressure: You handle high-stakes challenges and escalations with maturity and confidence ensuring customer trust and retention

• Proficiency in CRM tools (e.g. Salesforce HubSpot) and the ability to analyze customer data

• Serious about your own career ambitions and the growth of Famly

While wed love someone who has experience in the arena doing this type of work we appreciate that everyone brings something unique. If you dont tick every box above to hell with it apply anyway. Wed still love to read your application.

Heres what to expect:

• A short video call with Ellie from the People & Talent team

• GIA rational thinking test

• Chat with Jakob Head of Customer Success for the UK&I/Nordics

• Case study / Skills test with panel interview

• A conversation with Matt UK General Manager

• Reference check

We try to move fast and keep it human throughout

Youre probably wondering at this stage and Famly are... Well it all began when our co-founder Henriks daughter was ready to start at daycare. He couldnt believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper parent books they exchanged once a month just werent cutting it. Together with his friend our co-founder and CEO Anders they set about solving that.

These days about 180 of us build Famly for more than 10000 institutions and over 1 million parents.

We handle admin stress so they can get back to what matters and we make it easier than ever to connect home and nursery so parents can play a part in their childs day. If you join us youll be building selling or supporting customers with everything from staff rotas and invoices to child development and parent communication.

Famly prides itself on a few principles; we choose simplicity we believe friendliness is a superpower we set the pace and we want everyone to be surrounded by talent.

It all adds up to a culture that refuses to make employees choose between a place that is ambitious and sets the pace for what good looks like - and one that is a nice place to work. We think you can be ambitious and kind and when you get to meet our team we hope youll agree.

What we expect of you is that you make others shine that you believe in being better than yesterday and you are not afraid to just get it done. Finally we want you to value sitting in the tiny chair - which means you look at your work through the impact it has on our customers: the people sitting in tiny chairs in childcare settings all over the world.

• Competitive pension private health insurance and paid maternity/paternity leave

• A clear career framework and coaching to make sure youre growing a $1000 personal development budget and a Well buy you any book you want policy

• We guarantee well create the time space and leadership (as well as the budget) to make sure you grow and develop

• We want to set the pace and dont cut corners when it comes to investing in tooling and technology that you need to be at the frontier of tech

• Were all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine

• We like to give a lot of ownership both in terms of responsibility and freedom to try new challenging tasks

• Top-notch work equipment (including noise cancelling headphones for those focus periods!)

• We believe collaboration happens best in person so we have the default of four days a week in office - but with plenty of flexibility for when life happens outside the office too
  

Were looking to fill this position as soon as possible so get your application in today by sending us:

• Your CV

• A cover letter (or a video ) to tell us what you can bring to the role and what speaks to you about Famly

Looking forward to hearing from you!

Famly is committed to creating a more diverse equal and inclusive workforce building teams that represent a variety of backgrounds perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.