Performance & Customer partnership Manager
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Job Summary
Description
You build strong relationships and work collaboratively across teams to achieve shared goals. You use data and insights to solve problems and improve performance. You communicate effectively with a wide range of stakeholders and adapt your approach to meet different needs. You take initiative stay focused on outcomes and remain resilient while managing changing priorities.
At Emerson we value diverse perspectives and believe that inclusive teams drive innovation and better outcomes. We are committed to creating a workplace where everyone feels respected supported and empowered to contribute.
In This Role Your Responsibilities Will Be:
- Build and strengthen long-term customer partnerships through proactive engagement and consistent follow-up
- Ensure customers achieve expected performance outcomes across projects and operational lifecycle
- Analyze performance data and customer feedback to identify improvement opportunities and drive actionable insights
- Collaborate with sales service product and support teams to deliver consistent high-quality customer experiences
- Act as a trusted advisor to customers supporting both operational success and future opportunities
- Contribute to the development and continuous improvement of service processes tools and standards
- Support commercial teams by identifying expansion opportunities and contributing customer insights
- Facilitate knowledge-sharing and capability building across internal teams
- Promote a culture of safety compliance and operational excellence in all activities
Who You Are:
You build strong relationships and work collaboratively across teams to achieve shared goals. You use data and insights to solve problems and improve performance. You communicate effectively with a wide range of stakeholders and adapt your approach to meet different needs. You take initiative stay focused on outcomes and remain resilient while managing changing priorities.
For This Role You Will Need:
- Experience in a customer-facing role such as customer success service delivery account management or similar
- Ability to interpret data and translate insights into practical improvements
- Strong communication skills with the ability to engage both technical and non-technical stakeholders
- Experience working in cross-functional and ideally global environments
- Professional proficiency in English
Preferred Qualifications That Set You Apart:
- Experience in industrial technical or B2B environments
- Familiarity with digital or connected service solutions
- Experience influencing performance metrics and customer outcomes
- Exposure to leadership coaching or mentoring responsibilities
- Additional language skills
Our Culture and Commitment To You:
At Emerson we value diverse perspectives and believe that inclusive teams drive innovation and better outcomes. We are committed to creating a workplace where everyone feels respected supported and empowered to contribute.
We provide opportunities for professional growth encourage collaboration across regions and functions and support a flexible approach to work. You will be part of a global environment where your ideas and contributions can make a meaningful impact on customers and the business.
Required Experience:
Manager
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
